Shell Benefits Centre

To view your coverage, find information about the plans and make changes when appropriate contact the Shell Benefits Centre:

  • Toll-free at 1-877-550-3539 (1-416-390-2633 if you’re outside Canada and the U.S.) from 6 a.m. to 6 p.m. Mountain Time any business day, or
  • Go to www.mybenefitscentre.com/Shell and use the message centre.

User ID:  last six digits of your Shell People Personnel Number

In the event of the death of a retiree, spouse of a retiree or dependent, contact the Shell Benefits Centre. The Shell Benefits Centre will help you initiate any applicable insurance claim process and will also help you manage the necessary changes to your benefits and pension.

Health and Dental

Sun Life Financial administers the health and dental benefits. For assistance with health and dental claims and coverage information, contact the Sun Life Financial Customer Care Centre:

  • Toll-free at 1-866-203-4526 (1-800-9876-5470 if you’re outside Canada) from 6 a.m. to 6 p.m. Mountain Time any business day, or
  • Go to www.mysunlife.ca to visit the Sun Life Financial Member Services website and select Secure messages.
Service Contract Numbers Member ID
Extended Health Care: 150113 100 followed by the last six digits of your
Dental: 150113 Shell People Personnel Number
Retiree HSA Plus: 20573

Emergency Travel Assistance

For emergency travel assistance contact Europ Assistance USA, Inc. (Europ Assistance):

  • Toll-free at at 1-800-511-4610 in Canada and the U.S.,
  • Collect at 1-202-296-7493 from outside of the U.S.,
  • From Cuba by calling 66-12-12 for an international operator. Ask for 1-202-296-7493 (collect call). In Cuba toll-free dialing or calls from public phones are not available.

Retiree Life Insurance

Desjardins Financial Security (Desjardins) underwrites the Retiree Life Insurance plan under Policy 530011.

To view your Retiree Life Insurance coverage, find and link to information about the plan, and make beneficiary changes, contact the Shell Benefits Centre:

HR Service Desk Americas

Pension payments, T4, T4A, income tax and all other questions contact the HR Service Desk Amercias:

Retiree Associations

Retiree Association

Bill Wright, Shell Friendship Club

589 Montcalm Street, Repentigny, QC J6A 2L1
Phone: 1-450-654-9311
E-mail: bwright@videotron.ca

Mr. Gaétan Vachon, L’O.A.S.I.S.

5489, rue du Menuet, Charny, QC G6X 2Z2
Phone: 1-418-832-4333
E-mail: gaetanvachon99@videotron.ca

Dave Peters , Shell Canada Retirement Association of British Columbia

105, 2533-152nd Street, Surrey, BC V4P 1N4
Phone: 1-604 531-3182
Cell: 1-604-531-3182
E-mail: dwgpeters@shaw.ca

Jim Rodgers, Shell Manitoba Retirees’ Association

837 Buckingham Road, Winnipeg, MB R3R 1C3
Phone: 1-204-888-9708
E-mail: jarjdr@shaw.ca

Tom Bourque, Sarnia Ontario Chapter, SOAR

332 Tawny Road, Sarnia, ON N7S 5J6
Phone: 1-519-542-8722
E-mail: Bourque59@hotmail.com

Fred Resch, Shell Ontario Association of Retirees (SOAR)

946 Lawrence Ave. East, Unit #2, PO Box 47634
Don Mills, ON M3C 3S7
Phone: 1-905-471-1969
E-mail: fredresch@rogers.com

Shell Golden Pecten Club

Alf Neuberger
PO Box 502, Pincher Creek, AB T0K 1W0P0
Phone: 1-403-627-4741

Shell Oiltimers Club

Web Site: www.shelloiltimers.com

Related links

Sign up for the digital Shell AlumniNews here:

The US and Canada AlumniNews are going digital. As of December 2015, Canada AlumniNews went fully digital and is no longer available in print. Beginning with the December 2016 issue, AlumniNews will be delivered to U.S. pensioners in a new electronic format and will no longer be offered as a printed and mailed publication. We invite our subscribers to sign up online here or email shellusalumni@shell.com.

We will notify you directly when the latest version of AlumniNews is posted online each quarter.

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Learn about our business and people, and how we grew from a small shop in London nearly 200 years ago.

What we do

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