- Toll-free at 1-877-550-3539 (1-416-390-2633 if you’re outside Canada and the U.S.) from 6 a.m. to 6 p.m. Mountain Time any business day, or
- Go to www.mybenefitscentre.com/Shell and use the message centre.
User ID: last six digits of your Shell People Personnel Number
In the event of the death of a retiree, spouse of a retiree or dependent, contact the Shell Benefits Centre. The Shell Benefits Centre will help you initiate any applicable insurance claim process and will also help you manage the necessary changes to your benefits and pension.
Health and Dental
Sun Life Financial administers the health and dental benefits. For assistance with health and dental claims and coverage information, contact the Sun Life Financial Customer Care Centre:
- Toll-free at 1-866-203-4526 (1-800-9876-5470 if you’re outside Canada) from 6 a.m. to 6 p.m. Mountain Time any business day, or
- Go to www.mysunlife.ca to visit the Sun Life Financial Member Services website and select Secure messages.
|Service||Contract Numbers||Member ID|
|Extended Health Care:||150113||100 followed by the last six digits of your|
|Dental:||150113||Shell People Personnel Number|
|Retiree HSA Plus:||20573|
Emergency Travel Assistance
For emergency travel assistance contact Europ Assistance USA, Inc. (Europ Assistance):
- Toll-free at at 1-800-511-4610 in Canada and the U.S.,
- Collect at 1-202-296-7493 from outside of the U.S.,
- From Cuba by calling 66-12-12 for an international operator. Ask for 1-202-296-7493 (collect call). In Cuba toll-free dialing or calls from public phones are not available.
Retiree Life Insurance
Desjardins Financial Security (Desjardins) underwrites the Retiree Life Insurance plan under Policy 530011.
To view your Retiree Life Insurance coverage, find and link to information about the plan, and make beneficiary changes, contact the Shell Benefits Centre:
- Go to www.mybenefitscentre.com/Shell
- Select myBenefits
HR Service Desk Americas
Pension payments, T4, T4A, income tax and all other questions contact the HR Service Desk Amercias:
- Toll-free at 1-800-663-9898 (1-403-691-2900 if you’re outside Canada), or
- E-mail firstname.lastname@example.org.