In 2011, our dedicated fraud teams saved our customers $4 million through proactive fraud prevention – we’re always on the lookout for suspicious behaviour. 

With eTRACTM, our online card management tool, you control exactly how and where your cards can be used, stopping fraudulent use before it happens. 

Every single card transaction is monitored, giving you a clear and transparent view of exactly what’s happening. 

Shell’s new Real Time Detection (RTD) system filters up to 160 million transactions a year, alerting you as soon as suspicious activity occurs, helping prevent additional damage to your business. 

Shell immediately accepts liability after misuse is reported by customer.   

Individual pin   

Every Shell Fleet Card is protected by an individual Driver ID, adding a further layer of security. Every card can also be embossed with an individual vehicle number or driver’s name, helping encourage your drivers to look after cards carefully. Plus, the Shell Fleet NavigatorTM Card includes Chip and PIN for even greater protection.  

Real control over your cards   

Customize each card for use nationally, by Province or even to the specific Shell location. 

Choose what products each card can be used to buy —including specifying selected fuels, lubricants, allowing car wash payments and more. 

Order new cards or cancel existing ones in minutes, making it easier than ever to prevent lost or stolen card usage   

Immediate liability switch  

As soon as we receive your cancellation confirmation in writing, Shell accepts liability on all subsequent transactions. 

Dedicated fraud teams 

Our dedicated cards fraud teams are on the alert for irregular behaviour, contacting you the moment we think there might be a problem. 

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