Fuel Management

Visibility and control over fleet costs

Our online card mangement tool, eTRACTM enables you to set up reports to monitor everything from fleet fuel consumption to transactions and exceptions, and you can even get everything emailed to you on a regular basis.

  • Secure online invoicing - Receive, store and share invoices electronically. eTRAC’s search facility means you avoid wasting time trawling through your paper archives for a particular invoice — and it’s more secure, too.
  • Complete card management - When it comes to managing your fuel account, eTRAC lets you do it quickly and easily. Order and cancel cards, add new users, manage your card groups, change card details, and much more.

Savings you can see

In 2011, our dedicated fraud teams saved our customers $4 million through proactive fraud prevention – we’re always on the lookout for suspicious behaviour. Our online card management tool allows you to control your driver’s purchases in line with your company policies. Plus, receive discounts on Car Washes and other services*.

*Certain restrictions apply.

Fraud protection

In 2011, our dedicated fraud teams saved our customers $4 million through proactive fraud prevention – we’re always on the lookout for suspicious behaviour. With eTRACTM, our online card management tool, you control exactly how and where your cards can be used, stopping fraudulent use before it happens. Every single card transaction is monitored, giving you a clear and transparent view of exactly what’s happening. Shell’s new Real Time Detection (RTD) system filters up to 160 million transactions a year, alerting you as soon as suspicious activity occurs, helping prevent additional damage to your business. Shell immediately accepts liability after misuse is reported by customer.

  • Individual pin - Every Shell Fleet Card is protected by an individual Driver ID, adding a further layer of security. Every card can also be embossed with an individual vehicle number or driver’s name, helping encourage your drivers to look after cards carefully. Plus, the Shell Fleet NavigatorTM Card includes Chip and PIN for even greater protection.
  • Real control over your cards - Customize each card for use nationally, by Province or even to the specific Shell location. Choose what products each card can be used to buy - including specifying selected fuels, lubricants, allowing car wash payments and more. Order new cards or cancel existing ones in minutes, making it easier than ever to prevent lost or stolen card usage
  • Immediate liability switch - As soon as we receive your cancellation confirmation in writing, Shell accepts liability on all subsequent transactions.
  • Dedicated fraud teams - Our dedicated cards fraud teams are on the alert for irregular behaviour, contacting you the moment we think there might be a problem.

In this section

Large network

You’re never far from one of our stations. Use our station locator or download our app to find your nearest Shell station.

Shell eTRAC™

Shell eTRAC allows you to set up reports, alerts and manage e-invoicing securely. That means less admin. Plus you can track every transaction of every journey, so you can get the best performance from your fleet.

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Helpful tools

We’re here to give you the insights, online tools and flexibility to help your fleet run more smoothly.