The first two sections are based on what you must do:

  • Before you start your employment with Shell; and
  • Within two weeks after your first day of employment with Shell;

 and is explained in nine easy steps.

The third section provides information on Shell programs that may be of interest to you.

All the information provided on this website is also available on the Shell website and Shell Benefits Centre.

Need Help?

There are many resources for Shell temporary employees. The Go-To Wallet Guide is a quick and easy reference to find the resources you need and provides phone numbers and website and e-mail addresses.

Click the link below to view Go-To Wallet Guide.

Go-To Wallet Guide

Disclaimer: All information and requests contained in this onboarding kit are based on the assumption that you will successfully complete and pass all relevant conditions of employment, as outlined in your individual offer letter. Until these conditions are met and you receive formal confirmation from Shell Canada, you are not an employee of Shell Canada.

Section 1 - Before you start your employment with Shell

Number of Steps: 6

Time required: 130 Minutes

Global and Canadian Policies

Step 1: 45 Minutes

Shell Canada has Global, Canadian and workplace specific policies and practices. Below are five Global and Canadian policies that are relevant to you. It is your responsibility to read, understand and comply with these policies.

During your employment with Shell, you will be required to review and comply with other significant policies and practices that apply in our workplace.


Code of Conduct

Alcohol and Drug


Respectful Workplace Conduct

Social Media

Confidential Information and Intellectual Property: Employee Obligations

Policy Acknowledgement Form

Step 2: 5 Minutes

To acknowledge that you have read and understand the five policies in Step 1 above and have read the Employee Commitment regarding Intellectual Property, open, complete and sign the Policy Acknowledgement and Employee Commitment form.

Policy Acknowledgement and Commitment Form

Tax Forms

Step 3: 10 Minutes

Personal tax credit forms are used to determine the amount of tax to be deducted from your pay. Open, complete and sign both the Federal TD1 Personal Tax Credits Return form and the Personal TD1 Tax Credits Return for your province of employment (Source Deduction Return for Quebec residents).

Do Not input your Social Insurance Number; your Employee Number is required if known.




British Columbia


Newfoundland and Labrador

New Brunswick

Northwest Territories

Nova Scotia



Prince Edward Island




Direct Deposit

Step 4: 5 Minutes

Your pay will be deposited into your bank account. You may open, complete and sign the Direct Deposit Application form or you may contact your bank to obtain your direct deposit banking information.

Direct Deposit Application Form

E-mail Forms

Step 5: 5 Minutes

E-mail the forms you completed and signed in Steps 2 (Policy and Acknowledgement and Employee Commitment), 3 (Federal and Provincial Personal Tax Credits) and 4 (Direct Deposit Application and Change Request) to your Single Focal Point.

Your direct deposit banking information is confidential. It is important to password protect this information before e-mailing it to your Single Focal Point.

Use the password - canada*1 - to password protect your banking information prior to e-mailing it to your Single Focal Point.


Step 6: 60 Minutes

Benefits and Pension are important components of your total rewards with Shell. It is your responsibility to read and understand the company benefits. It is recommended that you familiarize yourself with the benefit and pension plans before your first week of employment. You are required to make your benefit elections within 45 days of your first day of employment with Shell.


Pension and Benefit Summary


Pension Plan – Initial DC and DB/DC Duo

Pension Plan – Investing Your DC Account


Section 2 - Within Two Weeks After Your First Day of Employment

Number of Steps: 3

Time Required: 75 Minutes


E-Learning for New Hires

Step 1: 45 Minutes

Within two weeks after your first day of employment with Shell you must complete the Shell Canada Benefits and Pension E-learning for New Hires in Shell Open University (SOU). 

Shell Open University

Shell Benefits Centre

Step 2: 15 Minutes

To make your benefit and pension elections you must register yourself on the Shell Benefits Centre (SBC). You will receive an e-mail notification during your first week of employment with Shell with instructions on the self registration process and how to access the SBC. Once you have access to the SBC make your benefit and pension elections.

Important: Shell Canada Pension Plan

If you participate in Initial Defined Contribution (Initial DC) when you join the Shell Canada Pension Plan, your voluntary contribution percentage is automatically set at 4% of pensionable earnings so you get the maximum Shell contribution. You may change this contribution percentage through the SBC at any time. 

Important: Health and Dental

If you do not elect your Health and Dental plans within 45 days after your first day of employment with Shell, you will be automatically placed into Health Spending Account Plus – Employee Only coverage and will not be able to change your coverage level until the next enrollment period. Enrollment takes place every other fall for the two-year coverage period beginning January 1 of the next odd numbered year. 

You will also find the Shell Canada Health and Dental Options Model on the SBC. This interactive calculator can help you decide which health and dental plans are right for you and your family.

Shell Benefits Centre

Sun Life Financial Plan

Step 3: 15 Minutes

The investment choices you make have a significant impact on your Shell Canada Pension Plan Defined Contribution account – ultimately affecting the amount of income you will have in retirement. Take the time to learn as much as possible about your investment choices so you can make the best decisions for your circumstances.

You will receive a letter approximately two to four weeks after your first day of employment with Shell containing your Access ID, Password and instructions on activating your Sun Life Financial account.

For the latest fund information and to make your Shell Canada Pension Plan investment choices before you receive your Access ID and Password:

  • Access the Sun Life Financial Plan Member Services website at Sign in using the generic Access ID 03759 and Password 259664; or
  • Contact Sun Life Financial toll-free at 1-866-203-4526 (1-800-9876-5470 if you’re outside Canada and the U.S.) from 6 a.m. to 6 p.m. Mountain Time.

Important: Shell Canada Pension Plan

Until you make investment choices, your contributions and Shell’s contributions are automatically invested in the Retirement Target Date Portfolio with the target date (maturity date) closest to but not later than your 65th birthday.

Sun Life Financial Plan Member Service Website

Section 3 – Other Shell Canada Programs


Ombuds Program

The objective of the Ombuds Program is to provide you a confidential, neutral and informal process, supplementing Shell Canada’s primary communication channels, to facilitate fair and equitable resolution of problems in the workplace.

Ombuds Program

Employee Assistance Programs (EAP)

The EAP is a program you can turn to for anything. Whether you need help dealing with stress, relationship issues, problems at work, parenting and child care, the needs of an older relative, health issues or just need ideas on finding more time for yourself.

Employee Assistance Program

Global Employee Share Purchase Plan (GESPP)

The GESPP gives you an opportunity to share in the success of Royal Dutch Shell (RDS) by purchasing RDS shares.

Global Employee Share Purchase Plan

Employee Networks

Employee networks are voluntary groups of employees who come together in support of common goals and interest, which are aligned with Shell Canada’s Diversity and Inclusion vision, policies, values, business objectives and the People Standard. Employee networks operate on the principles of inclusion, open dialogue and constructive contribution.


New Professionals Netork Canada

Shell Women’s Network Canada

Aboriginal Employee Network

Lesbian, Gay, Bisexual and Transgender Network

Project Better World of Shell Canada

SCAN IT FUNdamentals

Asian Network

African Network

Hispanic Network

Contact Information

Shell Benefits Centre, Sun Life Financial and HR Service Desk Americas

To make your pension and benefit elections and for assistance with any of the plans, contact the Shell Benefits Centre.

Toll-free at 1-877-550-3539 (1-416-390-2633 if you’re outside Canada and the U.S.) from 6 a.m. to 6 p.m. Mountain Time, or

Go to and click Help.

To access the Shell Benefits Centre:

  • Go to
  • Enter your User ID (last six digits of your Personnel Number)
  • As a first time user you’ve got to register and set up your password

After registration, you’ll be taken directly to the New Hire event where you’ll make your benefit elections and name your beneficiaries.

Sun Life Financial administers the health and dental benefits. For assistance with health and dental claims and to make your defined contribution investment choices, contact the Sun Life Financial Customer Care Centre:

  • Toll-free at 1-866-203-4526 (1-800-9876-5470 if you’re outside Canada) 6 a.m. to 6 p.m. Mountain Time any business day, or
  • Go to the Sun Life Financial Member Services website.

To access the Sun Life Financial Member Services website:

For payroll, T4 and time entry questions, contact the HR Service Desk Americas:

Thank you for completing Shell Canada's onboarding requirements.

Welcome to Shell!