The first two sections are based on what you must do:

  • Before you start your employment with Shell; and
  • Within two weeks after your first day of employment with Shell;

 and is explained in seven easy steps.

The third section provides information on Shell programs that may be of interest to you.

All the information provided on this website is also available on the Shell website and Shell Benefits Centre.

Need Help?

There are many resources for Shell temporary employees. The Go-To Wallet Guide is a quick and easy reference to find the resources you need and provides phone numbers and website and e-mail addresses.

Click the link below to view Go-To Wallet Guide.

Go-To Wallet Guide

Disclaimer: All information and requests contained in this onboarding kit are based on the assumption that you will successfully complete and pass all relevant conditions of employment,  as outlined in your individual offer letter. Until these conditions are met and you receive formal confirmation from Shell Canada, you are not an employee of Shell Canada.

Section 1 - Before you start your employment with Shell

Number of Steps: 6

Time required: 110 Minutes

Global and Canadian Policies

Step 1: 45 Minutes

Shell Canada has Global, Canadian and workplace specific policies and practices. Below are five Global and Canadian policies that are relevant to you. It is your responsibility to read, understand and comply with these policies.

During your employment with Shell, you will be required to review and comply with other significant policies and practices that apply in our workplace.


Code of Conduct

Alcohol and Drug


Respectful Workplace Conduct

Social Media

Confidential Information and Intellectual Property: Employee Obligations

Policy Acknowledgement Form

Step 2: 5 Minutes

To acknowledge that you have read and understand the five policies in Step 1 above and have read the Employee Commitment regarding Intellectual Property, open, complete and sign the Policy Acknowledgement and Employee Commitment form.

Policy Acknowledgement and Commitment Form

Tax Forms

Step 3: 10 Minutes

Personal tax credit forms are used to determine the amount of tax to be deducted from your pay. Open, complete and sign both the Federal TD1 Personal Tax Credits Return form and the Personal TD1 Tax Credits Return for your province of employment (Source Deduction Return for Quebec residents). 

Do Not input your Social Insurance Number; your Employee Number is required if known.




British Columbia


Newfoundland and Labrador

New Brunswick

Northwest Territories

Nova Scotia



Prince Edward Island




Direct Deposit

Step 4: 5 Minutes

Your pay will be deposited into your bank account. You may open, complete and sign the Direct Deposit Application form or you may contact your bank to obtain your direct deposit banking information.

Direct Deposit Application Form

E-mail Forms

Step 5: 5 Minutes

E-mail the forms you completed and signed in Steps 2 (Policy and Acknowledgement and Employee Commitment), 3 (Federal and Provincial Personal Tax Credits) and 4 (Direct Deposit Application and Change Request) to your Single Focal Point.

Your direct deposit banking information is confidential. It is important to password protect this information before e-mailing it to your Single Focal Point.

Use the password - canada*1 - to password protect your banking information prior to e-mailing it to your Single Focal Point.


Step 6: 40 Minutes

Benefits are important components of your total rewards with Shell. It is your responsibility to read and understand the company benefits. It is recommended that you familiarize yourself with the benefit and pension plans before your first week of employment. You are required to make your benefit elections within 45 days of your first day of employment with Shell.


Temporary Employee Benefit Guide


Section 2 - Within Two Weeks After Your First Day of Employment

Number of Steps: 1

Time Required: 15 Minutes

Shell Benefits Centre

To make your beneficiary designation(s) you must register yourself on the Shell Benefits Centre (SBC). You will receive an e-mail notification during your first week of employment with Shell with instructions on the self registration process and how to access the SBC. Once you have access to the SBC make your beneficiary designation(s).

Go to Shell Benefits Centre

Section 3 – Other Shell Canada Programs


Ombuds Program

The objective of the Ombuds Program is to provide you a confidential, neutral and informal process, supplementing Shell Canada’s primary communication channels, to facilitate fair and equitable resolution of problems in the workplace.

Ombuds Program

Employee Assistance Programs (EAP)

The EAP is a program you can turn to for anything. Whether you need help dealing with stress, relationship issues, problems at work, parenting and child care, the needs of an older relative, health issues or just need ideas on finding more time for yourself.

Employee Assistance Program

Employee Networks

Employee networks are voluntary groups of employees who come together in support of common goals and interest, which are aligned with Shell Canada’s Diversity and Inclusion vision, policies, values, business objectives and the People Standard. Employee networks operate on the principles of inclusion, open dialogue and constructive contribution.


New Professionals Netork Canada

Shell Women’s Network Canada

Aboriginal Employee Network

Lesbian, Gay, Bisexual and Transgender Network

Project Better World of Shell Canada

SCAN IT FUNdamentals

Asian Network

African Network

Hispanic Network

Contact Information

Shell Benefits Centre and HR Service Desk Americas

To make your benefit elections and for assistance with any of the plans, contact the Shell Benefits Centre.

  • Toll-free at 1-877-550-3539 (1-416-390-2633 if you’re outside Canada and the U.S.) from 6 a.m. to 6 p.m. Mountain Time, or
  • Go to and click Help.

To access the Shell Benefits Centre:

  • Go to
  • Enter your User ID (last six digits of your Personnel Number)
  • As a first time user you’ve got to register and set up your password

After registration, you’ll be taken directly to the New Hire event where you’ll make your benefit elections and name your beneficiaries.

For payroll, T4 and time entry questions, contact the HR Service Desk Americas:

Thank you for completing Shell Canada's onboarding requirements.

Welcome to Shell!