Shell Canada’s COVID-19 Response

As COVID-19 continues to impact communities across Canada, retailers have been asked to increase the frequency of cleaning at service stations. Inside the store, retailers have been asked to sanitize all surfaces frequently, including high-touch areas such as counters, pump handles, door handles and squeegee handles multiple times a day.

We are working closely with health authorities and have provided our retailers with procedures to guide them through these difficult situations. Cases of COVID-19 at Shell retail sites will be handled on a case-by-case basis and the guidance of the Regional Health Authorities will be followed to ensure the safety of service champions and customers. Impacted sites will only be reopened once the requirements have been followed and regional health authorities have deemed it safe to reopen.

The World Health Organization has advised that contact tracing is very important, and we require that retailers ensure they comply with all contact tracing responsibilities. Out of an abundance of caution our operators have been asked to work with Reginal Health Authorities to contact anyone that is considered high risk.

All payment methods are available, although we understand you may wish to limit interactions at this time and practice safe physical distancing, and for the safety of service champions we ask that you pay with other payment options whenever possible. With Shell, you can do so by downloading Shell EasyPay in the Shell app onto your mobile device to pay with at participating locations. Alternatively, you can also pay by tapping your credit/debit card inside the store, using pre-pay at the pumps or pay-through windows at those sites that have this service.