Meeting Customer Needs

MEETING CUSTOMER NEEDS DURING THE PANDEMIC

Shell has been serving Canadians for more than100 years and our gas stations provide essential services, including fuel and other necessities, in times of crisis.

Shell stations remain open, and Shell retailers have been asked to take additional precautions to safeguard the health and safety of sales associates and customers by following recommendations laid out by the World Health Organization and the Public Health Authority of Canada. This includes:

  • Floor signage to help customers maintain physical distance
  • Installing plexiglass shields at payment counters.
  • Recommending sales associates to stay home and follow public health guidelines if they are feeling unwell.
  • Sourcing additional masks and gloves for our service champions and providing disinfectant wipes and gels for use by staff and customers (in markets where supply is available).
  • Increasing the frequency of cleaning, particularly in areas that are often touched by customers and staff.
  • Offering touchless payment alternatives for customers such as Shell EasyPay in the Shell app.

 

Safeguarding health and safety

A Shell retail employee wipes the handle of a fuel pump nozzle.

We’ve asked Shell Retailers to increase frequency of cleaning at our gas stations.

Round yellow floor decals inside a Shell retail store indicate social distancing measures.

We’ve installed floor signs to help ensure customers physical distance.

A Shell retail employee wipes a countertop inside a service station.

We’re sourcing additional masks and gloves for our service champions.

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Home Delivery

Stay in and get your everyday essentials delivered straight to your door with our home delivery.

Our contribution to Canadians in uncertain times

Since the outbreak of COVID-19, it has been important to us at Shell Canada to do our part. Along with keeping our employees, contractors and customers safe, we are ensuring access to critical products, thanking those working on the front lines of this pandemic, and ensuring that community agencies have the resources they need during this crisis.

Have a meal on Shell – Free sandwiches and beverages for frontline heroes

Read our latest update on how Shell gas stations are responding to COVID-19

Shell EasyPay In The Shell App

A secure and touchless way to pay for purchases during a time customers may wish to limit interactions and practice safe social distancing