To view your coverage, find information about the plans and make changes when appropriate contact the Shell Benefits Centre:

  • Toll-free at 1-877-550-3539 (1-416-390-2633 if you’re outside Canada and the U.S.) from 6 a.m. to 6 p.m. Mountain Time any business day, or
  • Go to and use the message centre.

User ID: last six digits of your Shell People Personnel Number

In the event of the death of a retiree, spouse of a retiree or dependent, contact the Shell Benefits Centre. The Shell Benefits Centre will help you initiate any applicable insurance claim process and will also help you manage the necessary changes to your benefits and pension.

Health and Dental

Sun Life Financial administers the health and dental benefits. For assistance with health and dental claims and coverage information, contact the Sun Life Financial Customer Care Centre:

  • Toll-free at 1-866-203-4526 (1-800-9876-5470 if you’re outside Canada) from 6 a.m. to 6 p.m. Mountain Time any business day, or
  • Go to to visit the Sun Life Financial Member Services website and select Secure messages.
Service Contract Numbers Member ID
Extended Health Care: 150113 100 followed by the last six digits of your
Dental: 150113 Shell People Personnel Number
Retiree HSA Plus: 20573

Emergency Travel Assistance

For emergency travel assistance contact AZGA Service Canada Inc. (Allianz Global Assistance).

Country Number Instructions
Canada and the U.S 1-800-511-4610 Call toll-free
Elsewhere call 1-519-514-0351 Call collect through an international operator.

Retiree Life Insurance

Desjardins Financial Security (Desjardins) underwrites the Retiree Life Insurance plan under Policy 530011.

To view your Retiree Life Insurance coverage, find and link to information about the plan, and make beneficiary changes, contact the Shell Benefits Centre:

HR Service Desk Americas

Pension payments, T4, T4A, income tax and all other questions contact the HR Service Desk Amercias:

  • Toll-free at 1-800-663-9898 (1-403-691-2900 if you’re outside Canada), or
  • E-mail