Frequently asked questions

A Telematics device is a small box (about the size of a pack of cards) that usually sits on or behind the dashboard. It’s the hardware that collects the data from your vehicle, allowing you to benefit from live tracking and instant insights into your fleet’s performance.

Telematics devices use telecommunication technology to locate, track and monitor vehicles. The information gathered by the device is transferred via mobile internet to a secure server in the cloud that is accessible when you log-in to either the Shell Telematics portal or app.

With Shell Telematics, you can track fuel spend, locate drivers in near real-time and monitor driver performance against set criteria to correct inefficient driving habits.

Our Telematics device is universal – it will fit almost any vehicle – and it is easy to install. Installation time varies, but our trained engineers will get you set up as quickly as they can with minimal disruption to your business.

Shell’s Telematics solution has a range of prices that reflect the data bundle you choose. We charge an ongoing monthly fee which covers the cost of the service and the on-board device. For our latest pricing, please request a call back here.

The Shell Telematics solution is a sophisticated hardware and software product that delivers immediate value upon simple implementation. To discuss options, please request a call back here.

Your business may grow, shift in a new direction, or need to comply with new regulations. If you’d like to discuss a new business requirement, please request a call back here.

Not at all. All you need is a computer with an internet connection, or even a phone. The only hardware is the vehicle on-board device which is very easy for fleet drivers to install.

Our user-interface is highly intuitive. It has been designed to make it easy to find what you need on the Shell Telematics dashboard.

Our data is encrypted using SSL encryption similar to those used by banks. The customer defines who has access to their database and what they have access to within it. Our employees only access databases for troubleshooting purposes and this is upon customer approval. To ensure complete transparency and accountability, all access into a customer database is audited and stored indefinitely within the database audit log for the customer to see. Please review our security policy guide for more detailed information.

We would like to inform you about the personal data collected about you by a company or companies within the Shell group of companies (‘Shell’), for which purposes and your rights in this respect. Please select the Privacy Notice(s) relevant to you from those below. These Privacy Notices may be supplemented by local/additional notices. These Notices are also available in local languages (where applicable) from the relevant Shell country website. Shell has adopted 

Binding Corporate Rules (PDF, 327 kB)

 which provide a privacy compliance framework which has been approved by the Dutch Data Protection Authority such that Shell companies are able to lawfully transfer personal data to other companies within the Shell group in compliance with EU data protection law. Please do not hesitate to contact us if you have any questions or concerns related to the processing of your personal data – contact details are provided in the relevant Privacy Notice from the Shell country website for your location.

It’s quite common for drivers to feel like they aren’t trusted when new software is being implemented. Sharing your pain points and helping them to understand all the benefits should help get them on board. Some key highlights to share with drivers are how Shell Telematics will support:

• A safer environment by managing working hours and fleet maintenance
• Improving efficiency through optimized route planning
• Reaching sustainable goals by cutting down on vehicle emissions.

Telematics systems can be a great way to remove work-related distractions from a driver’s routine by providing reactive schedules and managing client expectations. Taking this responsibility away from a driver is a great way to help reduce stress levels behind the wheel. Data on driving behaviour also gives an opportunity to conduct coaching tailored to the specific driver’s needs which can empower drivers and increase their engagement levels.

Fleet vehicles are put through a great deal of stresses and strains over time, and breakdowns and unplanned maintenance can impact productivity and profit. Our Shell Telematics helps by giving you timely information to proactively manage repairs.