Shell Canada has operational sites and employees in multiple provinces across Canada and this Accessibility Plan outlines the steps that Shell business in Ontario will take to be compliant with the Accessibility for Ontarians with Disabilities Act 2005.

This is an “evergreen document” that will be reviewed annually to ensure alignment with any legislative updates and company progress towards accessibility goals.

Statement of Commitment

Shell Canada is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity and are committed to meeting the needs of people with disabilities in a timely manner. We will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005.

Accessible Emergency Info

Shell Canada is committed to providing publicly available emergency information in an accessible way upon request. We will also provide employees with disabilities with individualized emergency response information when necessary.


Shell Canada will provide training to employees, volunteers and other staff members on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees, volunteers and other staff members.

Shell Canada will take the following steps to ensure employees, volunteers and other staff members in Ontario are provided with the training needed to meet Ontario’s accessible laws by January 1, 2015:

Develop a training package on the Integrated Accessibility Standards Regulation and the Human Rights Code in January 2014. The training package will then be used throughout 2014 to train all managers, employees and volunteers in Ontario.
Maintain records of training including the dates and number of individuals trained.
New employees will receive training during their Onboarding period.
Volunteers and Other Staff members will receive this training prior to the event they are supporting.

Information and Communications

Shell is committed to making our websites equally accessible to everyone regardless of ability.

Web accessibility is about giving all users equal access to content including a disabled audience. We employ universal design principles to ensure that our website can be viewed and navigated effectively by the broadest range of users with disabilities.

Shell websites have been designed and built to WAI WCAG 2.0 Level AA accessibility standards and Royal National Institute for the Blind (RNIB) “See It Right” accreditation. Shell websites are presented so that customers can easily find the information they want and are visually satisfied with the online experience.

All websites and content within the Shell web presence must comply with these standards. To ensure that all Shell websites are designed and built to WAI WCAG 2.0 Level AA accessibility Shell provides web managers with an Online Standards for Accessibility and Usability Manual and an Accessibility Checklist.

Feedback Processes

Shell Canada will review our internal and external feedback processes to ensure they are accessible to people with disabilities upon request by January 1, 2015. Additionally, we will ensure that if requested all publicly available information is made accessible in a timely manner by January 1, 2016.


Shell Canada is committed to providing fair and accessible employment practices.


Shell Canada will review our recruitment and assessment practices to ensure compliance with the Employment standard by January 1, 2016. This includes the requirement to notify the public and staff that, when requested, Shell Canada will accommodate people with disabilities during the recruitment and assessment processes. Successful applicants will be notified about Shell’s accommodation policies at the time the offer of employment is made. This information will also be shared with new staff during Onboarding.

Individual Accommodation Plans and Return to Work Processes

Shell Canada’s current Disability Management Process provides employees with individualized accommodation and does comply with most of the steps outlined in Section 28 of the Accessibility Standards. Our current Disability Management Process includes return to work practices for employees that have been absent due to disability.

To ensure that our Disability Management Process is in full compliance with this requirement, we will develop, by January 1, 2016, a written procedure that will clarify what roles HR, Line Managers, and employees will have in the process. This will include:

Defining the manner in which an employee requesting accommodation can participate in the development of the individual accommodation plan.

The manner in which the employee can request the participation of a representative from their bargaining agent, where the employee is represented by a bargaining agent, or other representative from the workplace, where the employee is not represented by a bargaining agent, in the development of the accommodation plan.

The frequency with which the individual accommodation plan will be reviewed and updated and the manner in which it will be done.

The means of providing the individual accommodation plan in a format that takes into account the employee’s accessibility needs due to disability.

Performance Management and Career Development Processes

Shell Canada currently has performance management and career development tools in place for staff employees. The tools primarily focus on employees in professional occupations at an intermediate level and above. We will review these tools and processes to ensure that the accessibility needs of employees with disabilities are taken into account.

Redeployment Processes

Shell Canada does not currently have a redeployment process in place. For large-scale organizational changes we follow the Shell People Principles which are global guidelines to manage people impacts of large scale organizational changes consistently and fairly.
If Shell Canada should put a redeployment processes in place, we will ensure that accessibility needs of employees are taken into account including the individual accommodation plans.

Design of Public Spaces

Shell Canada will meet the Accessibility Standards for the Design of Public Spaces in Ontario when building or making major modifications to public spaces. Public spaces include:

Recreational trails/beach access routes
Outdoor public eating areas like rest stops or picnic areas
Outdoor play spaces, like playgrounds in provincial parks and local communities
Outdoor paths of travel, like sidewalks, ramps, stairs, curb ramps, rest areas and accessible pedestrian signals
Accessible off street parking
Service-related elements like service counters, fixed queuing lines and waiting areas

For More Informaiton

For more information on this accessibility plan, please contact the Shell Helps team at:

Phone: 1-800-661-1600

Accessible formats of this document are available free upon request

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