Home Delivery

Search for your nearest Shell Site on the Uber Eats website and select your favourite products from the menu. Select where you want to get your order delivered to. Check out and pay. After your order is placed, the items will be prepared and picked up by an Uber Eats driver to be brought to you.

We are really sorry to hear that.

Please access the Uber Eats website/app in order for their dedicated team to look into this further. Within the app, go to "order history”, click on your Shell order, and click on "Get help". From there, you can select the type of issue. The Uber Eats team will get back to you within a couple of hours.

If you think you won’t be at the delivery address in time to receive your order, please follow the instructions on the Uber Eats web portal.

Your rider will always try to call you if there’s an issue once they reach your delivery address. If they’re unable to contact you, the Uber Eats Customer Service team will try and reach you via phone and email. Please check your emails during the delivery time for any updates.

If Uber Eats can’t contact you and is unable to deliver the order, your rider will wait for up to 10 minutes before leaving. In this event, you’ll still be charged for your order. To prevent this from happening, it’s always a good idea to double-check your contact and address details.

For all Uber Eats related questions please click here