This service enables drivers to ask participating Shell stations for help before they go. You can have the confidence of knowing someone will be available to assist you upon arrival. For an overview of how it works, please see the details below.

You can access this service by downloading the fuelService app or visiting http://fuelservice.org/ca for other options.

Here’s how it works:

With the fuelService app

Step 1

Fuel service step 1

STEP 1

Download the app

Use the app to locate your nearest participating Shell Service Station.

Step 2

Fuel service step 2

STEP 2

Ask before you go

Use the app to contact the station, to check they can help you, before you make the journey.

Step 3

fuel service step 3

STEP 3

When you arrive

Use the app to notify staff that you have arrived.

Step 4

fuel service step 4

STEP 4

Choose how to pay

Use Shell EasyPay™ in the Shell app, tap enabled card, or cash.

Don't have a smartphone?

STEP 1 - Check the website

http://fuelservice.org/ca to locate your nearest participating Shell Service station.

STEP 2 - Call before you go

Find the phone number and the station code from the website and then call to check they can help you, before you make the journey.

STEP 3 - Call when you arrive

Use the phone number and the station code on the posters at the Service Station, to let the staff know you have arrived.

STEP 4 - Choose how to pay

Pay with Shell EasyPay™ in the Shell app, tap enabled card, or cash.

Terms and Conditions

fuelService and Shell EasyPay™ in the Shell App are available at participating Shell stations only. The fuelService app is not owned, or provided by Shell. Please see http://fuelservice.org/ca and shell.ca/app for details. Do not use a mobile phone while driving.

Find out more

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