Service bay repairs are not eligible for AIR MILES Reward Miles.

What are Shell's other AIR MILES promotions?

There are a variety of promotions available all year. To learn more about our current promotions, visit our How to Earn page. You can also contact AIR MILES Customer Care Centre for support at 1-888-AIR-MILES (1-888-247-6453) and speak to a customer service representative. For general information about our Shell AIR MILES Reward Program offers, please go to our AIR MILES pages.

What can I use my AIR MILES Reward Miles for?

You can use your AIR MILES Cash Miles to get Free* Fuel, Car Wash and in-store purchases (excluding tobacco products, Shell Gift Cards, partner/third-party gift cards, prepaid credit cards, phone cards and any other goods or services specified from time to time or as excluded by law) at participating Shell locations.

You can use your AIR MILES Dream Miles on flights, car rentals, hotels, merchandise, entertainment, and much more. For more information about AIR MILES Rewards, visit the AIR MILES Reward Program website.

*When you use your Reward Miles at checkout.

Where else can I get AIR MILES reward miles?

In addition to getting Miles for shopping at Shell, Collectors can get AIR MILES by presenting their AIR MILES Card every time they make qualifying purchases at Participating Partners. There are more than 120 Partners and 100 online stores through For the full Partner listing, visit the Sponsors listing page on

How can I get AIR MILES Reward Miles faster?

Collectors have the opportunity to get AIR MILES Reward Miles twice when they use their Shell AIR MILES MasterCard from BMO or other AIR MILES credit card for purchases at participating AIR MILES Partners.

Collectors will get Reward Miles according to the Partner’s offer when they show their AIR MILES Card as well as Reward Miles for their AIR MILES credit card purchases according to the credit card offer.

Depending on the card chosen, Collectors can get 1 reward mile for every $15, $20 or $40 of purchases made on the credit card. 

Where can I see my AIR MILES account and information on the Miles I’ve got?

You can view your AIR MILES account on-line by visiting the AIR MILES Reward Program website.

My AIR MILES Bonus Miles from Shell did not appear in my account. What happened?

There can be up to a three-month lag before reward miles appears in your account. If the reward miles have still not appeared after 3 months, please contact Shell’s Customer Service for support at 1-800-661-1600 or by e-mail:

How can I obtain additional AIR MILES cards?

To order additional or replacement Collector cards, visit the AIR MILES Reward Program website. Supplementary Collector cards under the same name as the Primary Collector are free.

Do I need my AIR MILES Card in order to get Reward Miles?

Yes. In order to get AIR MILES Reward Miles, you must present your AIR MILES Card at time of purchase. Shell is unable to award Reward Miles on previous purchases.

I have a Shell Fuel / Car Wash Gift Certificate that I redeemed for. Is it still valid?

Yes, you can still use gift certificates at any participating Shell Location.

Shell Canada AIRMILES® Program – Privacy related FAQs

Protecting Your Privacy at Shell

Shell respects the privacy of its customers and has implemented measures to protect personal information received from individuals. Shell has contracted with the AIRMILES® Rewards Program to process and manage your personal information for specified purposes. For details please visit the AIR MILES Rewards Program Privacy Commitment page.

Shell uses your personal information for the following purposes:

  • To administer the AIR MILES® Reward Program;
  • To understand and analyze personal preferences based on purchase history;
  • To develop, enhance, market and/or provide products and services to meet those preferences
  • To communicate personalized offers

As a Collector you may receive personalized offers from Shell that are tailored towards your personal preferences based on analyzing your purchase history. With personalized offers, Shell would like to notify you of products, events and promotions that it believes may be of interest to you. You may receive your personalized offers by regular mail, email, SMS, through the Loyalty Program Website, Apps, social media, coupons or any other digital channels used by you and Shell.

Which personal information do we process for this purpose?

In order to be able to provide you with personalized offers, Shell needs to understand your preferences. In order to be able to determine your preferences, Shell will analyze your purchase history; including information regarding

  • specific products you buy
  • your total amount of purchases per transaction
  • the time and place of the purchases you make
  • the payment method you use 
  • your shopping frequency.

If you would like more information about how we manage personal information or to get in touch with our Privacy Officer please contact us at