How to Apply


The application deadline has been temporarily lifted, applications will continue to be accepted to end of 2021.

Thinking of applying? Below are a few items you need to be aware of:

  • After the application is received it will be reviewed within the month submitted.
  • In situations where more clarity is needed about your volunteer role, you may be asked for more information.
  • Within the new Spark platform, registered charities or nonprofits are referred to as a “cause”.
  • Causes available in the Spark platform must be a registered non-profit or charitable organization in Canada or their respective province. This will include individual sports teams applying for funding. Payments will be made to the Organization/Association and it will be their responsibility to provide these funds to the respective teams.
  • There are plenty of ways for you to support worthwhile causes in the community with your time and talents. Taking part in a volunteer opportunity is a simple, fun way to give back and make a difference. There are now several ways for you to find Volunteer Opportunities to take part in. You can also create your own volunteer opportunities for people to support.
  • You can share all the amazing work you are doing on Social Media direct from the Spark platform. Please help us share all of kindness happening in the community by posting to Social Media using #FuellingKindness on our @SHELL_CANADA twitter page.


  • Spark will offer payment disbursement through Benevity which will be bundled payments sent to organizations on a monthly basis.
  • Payments to charities begin the 21st of the month following your grants processed date.
  • Funds should be disbursed to charities by the end of that month.
    a. For example:
    i. You apply on September 8
    ii. The application is processed on September 15
    iii. All grants processed will be sent between October 21 and October 31
  • While this will increase the payment timelines to the organizations, it will remove the administrative burden with Shell’s accounting processes and handling the account information for the organizations.
  • You will receive an email when payment is disbursed to the organization.

Charity Support Fees:

Donations made through Benevity have costs; there is a 2.9% charity support fee that is deducted from the donation when the funds are distributed to the charity.

  • Why is there a 2.9% fee?
    • Most services have hidden fees to help cover associated costs around payment processing, reporting and other related services. This nominal fee covers all associated costs, including:
      a. Aggregation of all donations into a single monthly payment
      b. Automatics matching
      c. Distribution of funds
      d. Electronic funds transfer
      e. Automated receipting
      f. Payment verification
      g. Donor tracking
      h. Reporting
      i. Verifying non-profits for matching programs
      j. The philosophy underlying this model is to streamline the donation, disbursement and receipting processes to reduce time-consuming, manual costs for charities.
  • Can I still receive a cheque payment?
     Yes, however, cheques require significant administrative resources to receive and process. Donations made by cheque are 10 times more expensive for donors to use than electronic payments, and 5 times more expensive for charities to receive and process. Cheques are also unreliable: lost and stale-dated cheques are a tracking issue in the corporate giving world. This can cause charities to miss out on millions of dollars each year.
    b. If an organization has not signed up for Electronic Funds Transfer (EFT), they can receive 3 cheques free of charge from Benevity. After the first three cheques the organization will incur a fee of $25 or 7% (whichever is greater) in addition to the 2.9% charity support fee. 

Grant Guidelines:

  • Your volunteer time (20 hours minimum) in the previous 12 months must be completed before applying.
  • Applicants may apply on behalf of two separate organizations or associations each calendar year.
  • Contributions to any one organization or association will be capped at $20,000 in a single year.
  • Volunteer hours are calculated on a 12- month basis and not calendar year.

How To Apply:

Step 1: Review the eligibility section

Step 2: Please use Chrome to access the program, if you try to access with Internet Explorer you may encounter issues.
For employees: please use Single Sign On to access the program.
For retirees, retailers/agents: please sign in using your personal email address as the username and hit the “forgot password button” to generate your password, this option will only work if you have previously accessed the program. If you are new to the program or if you have any access issues please contact

Step 3: After you sign in, click the track time button on your dashboard:

Step 4: Enter the name of the organization (referred to in Spark as a ‘cause’) you are applying on behalf of, please remember if it is a sports related request the payment will need to go to the Association/Organization and not directly to the team. Then click search. If the cause is not found you will be advised of this and see an option to nominate the organization as a cause, which will then be vetted by the provider and setup for payment. Please click to complete the process. Please do not select a cause name that closely matches what you are looking for, if the exact cause cannot be found, they must be nominated for setup. After this is done it will be set for future requests. You will not be able to submit your time for the cause until they are setup in the system and you will receive an email when this is complete and you can apply. If the cause is responsive to the requests from the provider they can be setup in 48 hours. If the cause is setup already you will find it when you search and you can continue with your application.

Step 5: When your request is approved you will receive an email stating such along with text that says “no rewards selected” please disregard this and note the payment will be sent to the cause with the next payment run per the hour threshold listed in your application. After you enter your hours and your request is approved there is no further action from you.

Step 6: When the payment is sent to the organization you will receive an email advising of this as well as the cause.

1.      Charity Support Fees:


Eligible Applicants:

  • Shell employees
  • Shell retirees
  • Shell retailer/agents
  • Maternity Leave/Long Term Disability Employees
  • Expatriates (must currently work in Canada when applying)

The employee/retiree must have an active volunteer role with the organization or association. Volunteering is giving time, effort and talent to a registered not for profit organization or association.

Volunteer examples are:

  • Coaching minor sports teams
  • Leading a scout troop
  • Serving/delivering meals
  • Caring for animals at a shelter
  • Teaching art classes
  • Volunteering in official capacities (i.e. board member) with a not for profit organization or association

Granting Levels:

  • $500 - if you volunteer between 20 and 39 hours to a single not for profit organization or association.
  • $1,000 - if you volunteer 40 or more hours to a single not for profit organization or association.

Applicants must give personal time to a not for profit organization or association on a regular volunteer basis. A minimum of 20 volunteer hours is required within a 12 month period prior to applying.

Eligible Organizations

To be eligible for a grant, an organization must be:

  • Canadian not-for-profit organization or association
  • A charitable or not-for-profit organization registered with Canada Revenue Agency (CRA) and have a valid business registration number
  • A not-for-profit organization not registered with CRA (e.g. amateur athletic organization (for youth only), community not-for-profit organization, etc.)
  • A public elementary or high school (K to 12) parent volunteer association

What items are not supported by the program?

  • Adult sports teams or other leisure pursuits
  • Volunteering as a Shell representative (e.g. Shell sponsors an event and employees are asked to participate)
  • Religious causes that do not serve the general public on a non-denominational basis
  • Political parties or lobby groups
  • Teams exclusive to Shell people
  • Private clubs or professional organizations funded through membership fees
  • Sponsorship of an individual or individual pursuits
  • Projects where benefits occur outside Canada
  • For profit organizations
  • Operating expenses (e.g. ice time, tournaments and related tournament costs, rentals, salaries, maintenance, etc.)


  1. The funds must be used only for the purposes applied for in your application. It is the responsibility of the applicant to inform the organization of the use of funds. If the funds cannot be used for your originally applied for purpose, Shell Canada must approve any alternate use prior to the funds being committed or spent. If this cannot be agreed to, the funds must be returned to Shell Canada.
  2. Shell Canada will have the right to request receipts for purchases made with the funds and/or audit the books and records of the organization to verify the use of the funds.
  3. For Youth Sports eligible items are: jerseys that remain with the team, practice or warm-up gear, training aids, safety aids/gear, equipment that remains with the team or specialized instructors


Q: Can I apply for a Fuelling Kindness grant (formerly CSF) more than once?

A: Yes, applicants may apply to a maximum of two grants per calendar year (must be to two different organizations).


Q: If I volunteer with more than one not-for-profit organization or association, can I combine my hours with each to add up to the minimum of 20 volunteer hours?

A: No. The minimum of 20 volunteer hours must be volunteered with one not-for-profit organization or association.


Q: I coach my daughter's softball team. Can I apply for funding towards new uniforms and equipment?

A: Yes, funding for uniforms and equipment is acceptable as long as it remains with the team.


Q: My spouse is not a Shell employee/retiree but volunteers with the same not-for-profit organization or association as I do. As a Shell employee/retiree, may I apply on his/her behalf?

A: No, because he/she is not a Shell employee/retiree. If your spouse is a Shell employee/retiree, then he/she would have to apply on their own.


Q: I volunteer with World Vision Canada. Am I eligible to receive funds from the Fuelling Kindness grant program?

A: If the funds are used towards projects whose benefits occurs within Canada then yes, you are eligible to receive funds from a Fuelling Kindness program. If the funds are used to benefit abroad then you would not be eligible for a grant. Please see the "Eligibility" section under the second Fuelling Kindness tab.


Q: I am participating in a one-day or weekend charity event; would I be eligible for a grant?

A: If you are taking part in a walk, bike ride or other activities in aid of a charitable cause (Ride to Conquer Cancer, MS Walk, CIBC Run for the Cure) you would not be eligible for a Fuelling Kindness grant. This includes personal pursuits for the event (training, collecting pledges, etc.)

If you are involved in planning and organizing the fundraising event e.g. a volunteer coordinator, event logistics, member of the organization committee, etc., and you’ve reached the minimum amount of volunteer hours required, then you would be eligible for a Fuelling Kindness grant.


Q: The group I volunteer for does not have a charitable registration number or is not registered; can I still apply on their behalf?

A: Yes, organizations are not required to have a charitable registration number. However, they must be a registered not-for-profit organization. In the case that your organization is not registered, such as little league teams, funding must be channeled through a local community association which is registered as a not-for-profit organization.


Q: I am a member of a hockey team or club. Am I eligible to apply? 

A: Being a member is not, in and of itself, volunteering and you are not eligible for a grant. However, if you become involved as a volunteer with the team/club such as a chair on a charitable committee or give time to a charitable project, you would be eligible to apply.


Q: Can I submit a grant for a sports group or association that has already received funding through Fuelling Kindness grant program?

A: Yes, however the limit is $20,000 per calendar year per organization or association.


Q: Do I have to submit proof of hours I have spent volunteering with the not-for-profit organization or association?

A: No, the Fuelling Kindness grant program is based on honor. However, the not-for-profit organization or association could be contacted to confirm the applicant has volunteered the minimum required hours.

Because grant money is involved, Shell reserves the right to perform audits of the information provided. Any misleading statement could result in disciplinary measures and the charity could be excluded from further grants from Fuelling Kindness.


Q: I volunteer for two different teams within the same association or league. Can I apply for a grant for each team?

A: No, Fuelling Kindness will only fund one team within a sports association or league regardless of whether the applicant volunteers for more than one.


Q: Can Fuelling Kindness funds go towards ice time or tournament costs?

A: No, we do not cover operating costs and ice time, or tournament fees are considered an operating cost.


Q: Shell is sponsoring an event or activity where employees are asked to participate. Could I apply for a Fuelling Kindness grant?

A: No, volunteer activities tied to a Shell sponsored event are not eligible for a Fuelling Kindness grant. This may represent a conflict of interest for the applicant.


Q: I want to organize a recognition party/event for the team/organization. Can a Fuelling Kindness grant be used to fund?

A: No. This is a one-time expense and would not fall within Fuelling Kindness grant funding criteria. However, if the event is a community event and supports the community then Fuelling Kindness funds can be used towards costs of the event. These requests will be evaluated on a case-by-case basis.


Q: Do I have to apply online?

A: Yes, applications must be submitted through our online application system. Requests submitted by any other means will not be considered.

For more information please email

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