Welcome to Shell CA Customer Service
Contact support
Service Stations, Shell App & Loyalty
Service Stations, Shell App & Loyalty
Chat with us anytime! Our Shell Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right hand corner of the page to start a conversation.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 6:00 AM – 6:00 PM excluding public holidays.
Webform: Shell Service Station Enquiries
Shell Canada Lubes Team
Shell Canada Lubes Team
Business to Business Lubes Team: Phone: 1-888-661-1771
Our lines are open from Monday to Friday, 6:00 AM - 6:00 PM excluding public holidays.
Email: ssscmla-b2clubescustomersca@shell.com
Business to Customer Lubes Team: Phone: 1-514-390-5135
Our lines are open from Monday to Friday, 6:00 AM - 6:00 PM excluding public holidays.
Shell Canada Rebates Team
Shell Canada Rebates Team
Business to Customer Lubes Team: Phone: 1-866-707-6737
Our lines are open from Monday to Friday, 6:00 AM - 6:00 PM excluding public holidays.
Voice Of The Customer
We want to make your experience at Shell a great one. To help us, we're keen to hear from you. We want to understand how we're doing and how we can improve our service to you.