Contact Shell in Canada

If you are an existing Shell Fleet Card™ or Fleet Navigator card customer and have questions regarding your account, please contact Customer Service at 1-800-661-2278.

If you would like to sign-up or are interested in learning more about Shell Fleet Cards, please call 1-888-212-8916 or visit our Commercial Fleet pages

You can find more information about Commercial Fuels on our Commercial Fuels pages

Comments or questions?

Email: fuelsenquiries-ca@shell.com

Phone: 1-877-663 -7358

Looking for a Shell Station? Had a good or bad experience?

• Station Locator
• Material Safety Data Sheets - MSDS 
• Service Station Feedback

You can contact us by phone at 1-800-661-1600 (open Monday to Friday 6:00am - 6:00pm MST or e-mail generalpublicenquiries-ca@shell.com)

Debit or Credit Card hold on funds concern? Please be aware that your financial institution may place a hold on your account that may exceed the purchase amount. Shell is not responsible for placing or removing debit or credit holds. Please contact your financial institution if you would like more information.

Do you need a copy of a receipt? The service station you transacted with will gladly help you with your request. You can find the contact details in the Station locator.

Please include contact information (e.g. name, address, phone) along with any information (e.g. Air Miles account number) that would be relevant to your feedback/inquiry.

To report an emergency involving a Shell Canada facility, call 1-800-661-7378

Shell is looking for talented graduates and experienced professionals. To view our current listing of employment opportunities, visit the Jobs & Careers section on this website. Please note that we cannot accept resumes via fax or mail and applications should be done using our careers section.

Visit our Benefit Communities section for details about our community investment program and to access our eligibility guidelines and online application form.

Visit our Investor Centre.

Visit our Lubricants section.

For more technical inquiries, please call 1-800-661-1771 to get information on:

• Product Cross References
• Recommendations
• Product Specifications
• Technical Literature
• Referrals to Technical Specialists

Search for products by brand name or application and download Material Safety Data Sheets (MSDS) and Technical Data Sheets (TDS): EPC website

View our news releases.

For journalists and media inquiries only: Reporters and editors may contact Shell Media Relations, by e-mail to media-desk@shell.com, or by phone 1-877-850-5023. When leaving a message, please provide both your email address and phone number as some queries will only be answered via email.

Please note: non-media related inquiries will not be responded to or forwarded. Please direct general inquiries to generalpublicenquiries-ca@shell.com

Visit our Privacy Section.

For information on Shell Dealer or Shell Branded locations opportunities, please contact: IndependentRetailer@shell.com

For information on Shell Franchise opportunities, please complete our information request form at Retail Business Opportunities pages or contact our franchise consultant at 1-866-318-2445.

Visit our What Shell Looks For in Suppliers and Contractors page.