Welcome to Shell Canada Customer Service
Scotia Bank FAQs
What benefits do I get with an eligible Scotiabank card at Shell?
What benefits do I get with an eligible Scotiabank card at Shell?
Eligible Scotiabank credit and debit cards that are linked to your Shell Go+ account unlock instant fuel savings and, if your Scene+ account is linked to your Shell Go+ account, earn and redeem Scene+ points automatically at the pump. Scotiabank credit cards that earn Scene+ points can receive additional savings on Shell V-Power® fuel for a limited time.
Can I earn and redeem Scene+ points with my linked Scotiabank card?
Can I earn and redeem Scene+ points with my linked Scotiabank card?
Yes. If your Scene+ membership account is also linked to your Shell Go+ account, you can earn and redeem Scene+ points simply by paying with your linked Scotiabank physical card, or through your preferred digital wallet such as Apple Pay or Google Pay.
Can I stack other benefits when I pay with my Scotiabank card?
Can I stack other benefits when I pay with my Scotiabank card?
Yes. You can combine Scene+ points, Shell Go+ bonuses, CAA savings and Scotiabank instant savings in a single transaction when eligible. Linking your accounts to Shell Go+ is the easiest way to unlock the maximum value.
How do I link my Scotiabank card?
How do I link my Scotiabank card?
You can link your Scotiabank credit or debit card through the Scotiabank mobile banking app, Scotiabank online banking or in the Shell App.
Other Loyalty Reward Program sections
Contact support
Service Stations, Shell App & Loyalty
Service Stations, Shell App & Loyalty
Chat with us anytime! Our Shell Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right hand corner of the page to start a conversation.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 6:00 AM – 6:00 PM excluding public holidays.
Webform: Shell Service Station Enquiries
Shell Canada Lubes Team
Shell Canada Lubes Team
Business to Business Lubes Team: Phone: 1-888-661-1771
Our lines are open from Monday to Friday, 6:00 AM - 6:00 PM excluding public holidays.
Email: ssscmla-b2clubescustomersca@shell.com
Business to Customer Lubes Team: Phone: 1-514-390-5135
Our lines are open from Monday to Friday, 6:00 AM - 6:00 PM excluding public holidays.
Shell Canada Rebates Team
Shell Canada Rebates Team
Business to Customer Lubes Team: Phone: 1-866-707-6737
Our lines are open from Monday to Friday, 6:00 AM - 6:00 PM excluding public holidays.
Voice Of The Customer
We want to make your experience at Shell a great one. To help us, we're keen to hear from you. We want to understand how we're doing and how we can improve our service to you.