Welcome to Shell Canada Customer Service
Payment Methods
How many days to get the credit back for the unused amount?
How many days to get the credit back for the unused amount?
3-5 business days (applies for both credit and debit cards).
Why do I have to go inside the store to get my change? (debit card transactions)
Why do I have to go inside the store to get my change? (debit card transactions)
Other Payment Methods sections
Contact support
Service Stations, Shell App & Loyalty
Service Stations, Shell App & Loyalty
Chat with us anytime! Our Shell Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right hand corner of the page to start a conversation.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 6:00 AM – 6:00 PM excluding public holidays.
Webform: Shell Service Station Enquiries
Shell Canada Lubes Team
Shell Canada Lubes Team
Business to Business Lubes Team: Phone: 1-888-661-1771
Our lines are open from Monday to Friday, 6:00 AM - 6:00 PM excluding public holidays.
Email: ssscmla-b2clubescustomersca@shell.com
Business to Customer Lubes Team: Phone: 1-514-390-5135
Our lines are open from Monday to Friday, 6:00 AM - 6:00 PM excluding public holidays.
Shell Canada Rebates Team
Shell Canada Rebates Team
Business to Customer Lubes Team: Phone: 1-866-707-6737
Our lines are open from Monday to Friday, 6:00 AM - 6:00 PM excluding public holidays.
Voice Of The Customer
We want to make your experience at Shell a great one. To help us, we're keen to hear from you. We want to understand how we're doing and how we can improve our service to you.