Welcome to Shell Canada Customer Service
Shell Service Stations
Material Safety Data Sheets (MSDS) and Technical Data Sheets (TDS)
Material Safety Data Sheets (MSDS) and Technical Data Sheets (TDS)
Search for products by brand name or application and download Material Safety Data Sheets (MSDS) and Technical Data Sheets (TDS) : EPC Website
Where do I find information on Shell ROTELLA® rebates and promotions?
Where do I find information on Shell ROTELLA® rebates and promotions?
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For information on special offers and Shell ROTELLA® rebates visit our Lubricants pages. Rotella Rebate www.rotella.ca/rebate Shell Rotella Gas Truck Rebate - www.rotella.ca/truckrebate |
The site attendant did not inform me to go inside the store to get my change
The site attendant did not inform me to go inside the store to get my change
Shell's policy is to refund in cash if customer paid inside the store with the debit card. Visit the station to get your change.
I have been injured at one of your Shell stations
I have been injured at one of your Shell stations
We apologize for any inconvenience this has caused you. Please connect us through Live Chat Support to assist you further.
The pump screen is poorly lighted
The pump screen is poorly lighted
We apologize for any inconvenience this has caused you. Please connect with us through Live Chat Support to assist you further.
I pay the regular gas, but, upon checking the receipt, I was charged for Silver
I pay the regular gas, but, upon checking the receipt, I was charged for Silver
We apologize for any inconvenience this has caused you. Please reach out to us via chat to assist you further.
I wanted to get diesel but I got Vpower because the pump signage is not clear
I wanted to get diesel but I got Vpower because the pump signage is not clear
We apologize for any inconvenience this has caused you. Please reach out to us via chat to assist you further.
How do I complain about an accident I had at one of your stations?
How do I complain about an accident I had at one of your stations?
It's our biggest priority to create the safest environment possible at all our stations. If you have experienced an accident at one of our sites, let us know. Please connect with us through Live Chat Support to provide details of the incident.
Price at the pump is different from my receipt
Price at the pump is different from my receipt
The washroom is always closed
The washroom is always closed
Report cleaniness of washroom
Report cleaniness of washroom
There is no washroom at the station
There is no washroom at the station
Not all Shell station have washroom facilities. Please refer to Shell station locator www.shell.ca.
The washroom has no baby table
The washroom has no baby table
Not all Shell station have washroom facilities. Please refer to Shell station locator www.shell.ca.
Who do I speak to regarding the facilities at one of your stations?
Who do I speak to regarding the facilities at one of your stations?
If you'd like to provide us with feedback about the facilities at a particular Shell station, we'd be happy to hear from you. Please reach out to us via chat, and we’ll be happy to assist you.
How do I give feedback on great service I had at one of your stations?
How do I give feedback on great service I had at one of your stations?
It's always nice to get good feedback! So if you had a great visit or someone went out of their way for you, we'd love to know about it.
Please follow the link below to our online service station feedback form or complete the Tell Shell survey link provided on your receipt.
How do I complain about service I had at a Shell station?
How do I complain about service I had at a Shell station?
We're sorry to hear you had a bad experience with us. We pride ourselves on friendly customer service, so we'd love to put it right. Please fill out the web form shell Service Stations and provide additional details, or reach out to us via live chat so we can assist you further
Tell Shell
Tell Shell
Your feedback is important to us as it helps us to improve and ensure that we continuously offer you the best customer service possible.
Please follow the link below to our online survey. You will be asked to provide the site id which can be found on your receipt. The survey will take approximately 5 minutes to complete.
https://tellshell.shell.com/can
Other Shell Service Stations sections
Contact support
Service Stations, Shell App & Loyalty
Service Stations, Shell App & Loyalty
Chat with us anytime! Our Shell Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right hand corner of the page to start a conversation.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 6:00 AM – 6:00 PM excluding public holidays.
Webform: Shell Service Station Enquiries
Shell Canada Lubes Team
Shell Canada Lubes Team
Business to Business Lubes Team: Phone: 1-888-661-1771
Our lines are open from Monday to Friday, 6:00 AM - 6:00 PM excluding public holidays.
Email: ssscmla-b2clubescustomersca@shell.com
Business to Customer Lubes Team: Phone: 1-514-390-5135
Our lines are open from Monday to Friday, 6:00 AM - 6:00 PM excluding public holidays.
Shell Canada Rebates Team
Shell Canada Rebates Team
Business to Customer Lubes Team: Phone: 1-866-707-6737
Our lines are open from Monday to Friday, 6:00 AM - 6:00 PM excluding public holidays.
Voice Of The Customer
We want to make your experience at Shell a great one. To help us, we're keen to hear from you. We want to understand how we're doing and how we can improve our service to you.