Welcome to Shell Canada Customer Service
General
How do you use my location data?
How do you use my location data?
We use your location data to find your nearest Shell Station, and for Shell EasyPay mobile payments to determine that you are at a participating Shell Station as well as to ensure transaction security when adding payment methods or making a purchase.
Why do I need to turn on my location?
Why do I need to turn on my location?
Location data helps to locate your exact position and therefore find your nearest purchase location; additionally it is required for Shell EasyPay mobile payments to determine that you are at a participating Shell Station as well as to ensure transaction security when adding payment methods or making a purchase.
Without location data we cannot guarantee you will find your nearest purchase location or correct route planning, and you will be unable to use Shell EasyPay.
What effect does low connectivity have?
What effect does low connectivity have?
When you don’t have good connectivity it will take longer to load data for you to view. Good connectivity is especially important during the installation / upgrade process to ensure the app is configured correctly.
Why does the app crash?
Why does the app crash?
We work hard to make our app as stable as possible. Sometimes the app can crash due to lack of connectivity or other processes running on your device. To help us improve, we ask that you send us any crash reports. If you find that the app crashes regularly we suggest you uninstall and re-install the app on your device.
Why can I not find a location?
Why can I not find a location?
Shell continues to improve its network of stations across Canada. We strive to have the most accurate data possible, but if you find that a particular station is missing or shown in the wrong place, please reach out to us via chat, and we’ll be happy to help fix it.
Other Shell App sections
Contact support
Service Stations, Shell App & Loyalty
Service Stations, Shell App & Loyalty
Chat with us anytime! Our Shell Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right hand corner of the page to start a conversation.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 6:00 AM – 6:00 PM excluding public holidays.
Webform: Shell Service Station Enquiries
Shell Canada Lubes Team
Shell Canada Lubes Team
Business to Business Lubes Team: Phone: 1-888-661-1771
Our lines are open from Monday to Friday, 6:00 AM - 6:00 PM excluding public holidays.
Email: ssscmla-b2clubescustomersca@shell.com
Business to Customer Lubes Team: Phone: 1-514-390-5135
Our lines are open from Monday to Friday, 6:00 AM - 6:00 PM excluding public holidays.
Shell Canada Rebates Team
Shell Canada Rebates Team
Business to Customer Lubes Team: Phone: 1-866-707-6737
Our lines are open from Monday to Friday, 6:00 AM - 6:00 PM excluding public holidays.
Voice Of The Customer
We want to make your experience at Shell a great one. To help us, we're keen to hear from you. We want to understand how we're doing and how we can improve our service to you.