Welcome to Shell Canada Customer Service
Shell Go+
What is Shell Go+?
What is Shell Go+?
Shell Go+ is a member only program that gives those that have qualified, access to special always-on benefits with a suite of offers across fuels and eligible non-fuel products, as well as contests, experiences and special bonus offers.
How do I qualify?
How do I qualify?
To qualify for Shell Go+ member benefits, simply download the Shell app and link your Scene+ membership card under the Programs & Memberships section of the Shell app.
There is no deadline to complete the action to activate your Shell Go+ membership, but your Shell Go+ membership will only begin after downloading the Shell app and linking your Scene+ membership card.
Does my Shell Go+ membership expire?
Does my Shell Go+ membership expire?
No. As long as you have the Shell app you will be a Shell Go+ member.
Where do I go to find more information on Shell Go+?
Where do I go to find more information on Shell Go+?
Visit our website at Shell.ca/goplus
Other Shell Go+ sections
Contact support
Service Stations, Shell App & Loyalty
Service Stations, Shell App & Loyalty
Chat with us anytime! Our Shell Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right hand corner of the page to start a conversation.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 6:00 AM – 6:00 PM excluding public holidays.
Webform: Shell Service Station Enquiries
Shell Canada Lubes Team
Shell Canada Lubes Team
Business to Business Lubes Team: Phone: 1-888-661-1771
Our lines are open from Monday to Friday, 6:00 AM - 6:00 PM excluding public holidays.
Email: ssscmla-b2clubescustomersca@shell.com
Business to Customer Lubes Team: Phone: 1-514-390-5135
Our lines are open from Monday to Friday, 6:00 AM - 6:00 PM excluding public holidays.
Shell Canada Rebates Team
Shell Canada Rebates Team
Business to Customer Lubes Team: Phone: 1-866-707-6737
Our lines are open from Monday to Friday, 6:00 AM - 6:00 PM excluding public holidays.
Voice Of The Customer
We want to make your experience at Shell a great one. To help us, we're keen to hear from you. We want to understand how we're doing and how we can improve our service to you.