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Shell Go+
What is Shell Go+?
What is Shell Go+?
Shell Go+ is a member only program that gives those that have qualified, access to special always-on benefits with a suite of offers across fuels and eligible non-fuel products, as well as contests, experiences and special bonus offers. All offers are communicated by AIR MILES® on behalf of Shell, via email only. Don’t miss out! Be sure that your contact information is correct on your AIR MILES® profile and that you’ve opted in to receive e-mails from AIR MILES®.
What are the Shell Go+ benefits?
What are the Shell Go+ benefits?
Glad you asked!
In addition to the regular AIR MILES® Reward Miles™ that you get on your purchase, Shell Go+ members also get:
- 2x your base Miles when you purchase 10L or more of Shell V-Power® Premium Fuels.
- 2x your base Miles when you purchase 20L or more of Shell Bronze/Regular, Shell Silver/Plus, or Shell Diesel fuels.
- 2x your base Miles when you spend $5 or more on car washes and eligible non-fuel products.
That’s not all! Shell Go+ members get even more exclusive benefits:
- Get 10 Bonus Miles when you redeem AIR MILES Cash during a transaction.
- Get 25 Bonus Miles on synthetic oil changes at Jiffy Lube.
- Get surprise bonus offers throughout the year.
- Make more memories with access to experiences, events, and contests.
What are considered Base Miles?
What are considered Base Miles?
Shell’s everyday base offer consists of:
- 1 Base MileϮ for every 10L of Shell V-Power® Premium Fuels purchased within a transaction.
- 1 Base MileϮ for every 20L of Shell Bronze/Regular, Shell Silver/Plus, or Shell Diesel fuels purchased within a transaction.
- 1 Base MileϮ for every $5 spent on car washes and eligible non-fuel products in a single transaction (exclusions apply).*
Ϯ Maximum of 50 Base Miles in a 24-hour period
*Non-fuel purchase excludes: Tobacco products, all lottery tickets, all gift cards, prepaid credit cards, phone cards, any other goods or services specified from time to time or as excluded by law.
How do I qualify?
How do I qualify?
As of January 1, 2023, to qualify for Shell Go+ member benefits, simply download the Shell app and link your AIR MILES® collector number under the Programs & Memberships section of the Shell app.
There is no deadline to complete the action to activate your Shell Go+ membership, but your Shell Go+ membership will only begin after downloading the Shell app and linking your AIR MILES® collector number.
I obtained 80 Base Miles in 2022. Does that mean I still qualify for Shell Go+ in 2023 or do I still need to download the Shell app and link my AIR MILES® collector number?
I obtained 80 Base Miles in 2022. Does that mean I still qualify for Shell Go+ in 2023 or do I still need to download the Shell app and link my AIR MILES® collector number?
You will need to download the Shell app to retain your Shell Go+ membership. Qualification for the Shell Go+ program has changed, and membership will be available instantly to those who have downloaded the Shell app and linked their AIR MILES® collector number. These changes were made to make it even easier to be a part of Shell Go+ and receive additional benefits.
In addition to your Shell Go+ membership, the Shell app has a variety of benefits including:
- Paying securely at Shell, in the comfort of your vehicle, after adding your preferred payment method
- Reviewing and opting-in to AIR MILES® offers
- Using Cash Miles towards your purchases
- Keeping track with digital receipts
- Finding your nearest Shell station
Does my Shell Go+ membership expire?
Does my Shell Go+ membership expire?
No. As long as you have the Shell app and your AIR MILES® card linked, you will be a Shell Go+ member.
What if I’m not an AIR MILES® Collector?
What if I’m not an AIR MILES® Collector?
You can pick up an enrollment card at any Shell location and start collecting immediately (just don’t forget to go on-line and register it) or you can go directly to www.airmiles.ca, to sign up online.
How do I enter Shell Go+ contests or get access to other Shell Go+ experiences?
How do I enter Shell Go+ contests or get access to other Shell Go+ experiences?
Entry details for Shell Go+ contests and experiences are communicated by AIR MILES® on behalf of Shell, via email only. Don’t miss out! Be sure that your contact information is correct on your AIR MILES® profile and that you’ve opted in to receive e-mails from AIR MILES®, to be in the know.
How do I check to make sure I’ve opted into receive e-mails from AIR MILES?
How do I check to make sure I’ve opted into receive e-mails from AIR MILES?
Please visit airmiles.ca and sign into your AIR MILES® account. Click on ‘Your profile’ and choose ‘Update my profile’. Scroll down to ‘Opt-in Settings’ and check to make sure that ‘AIR MILES Emails’ shows as ‘Opted in’. If it doesn’t, simply toggle the button over to the right, to opt in.
What kinds of Shell Go+ contests, experiences and bonus offers will there be?
What kinds of Shell Go+ contests, experiences and bonus offers will there be?
We can’t spoil any surprises, but suffice it to say, we’ve got some big plans for this year and you’re not going to want to miss out. Be sure that your contact information is correct on your AIR MILES® profile and that you’ve opted in to receive e-mails from AIR MILES®, so you know what’s up for grabs next.
When will I see Miles in my account?
When will I see Miles in my account?
You should see Miles posted to your AIR MILES® account within 2-3 business days of your transaction, for most offers.
Where do I go to find more information on Shell Go+?
Where do I go to find more information on Shell Go+?
Visit our website at Shell.ca/goplus
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