Privacy Notice - Business Customers, Suppliers and Business Partners

This notice sets out what personal information we collect, for what purposes and your rights in this respect.

What does this Privacy Notice cover?

This Privacy Notice provides information regarding the personal information that is collected, used or disclosed by a company or companies within the Shell group of companies (‘Shell’ or ‘we’) in relation to (i) individuals who work for, or on behalf of, or who are shareholders of our business customers (‘Business Customers’), (ii) suppliers or vendors (‘Suppliers’), (iii) business partners, including within non Shell-operated joint ventures, as well as investors and shareholders (‘Business Partners’). 

For individuals who require access to a Shell site on behalf of a Business Customer, Supplier or Business Partner you will be asked to provide additional information to enable you to be identified for health, safety and security purposes and to manage the relationship between Shell and the relevant Business Customer, Supplier or Business Partner. For further information please refer to the Privacy Notice - Shell Group Employee, Contractor and Dependents’ at

For individual retail customers, members of Shell loyalty programs, visitors of Shell websites or users of Shell applications, please refer to the Privacy Notice - Motorists at

For individuals who apply to work for Shell, or who attend a recruitment event or undertake an assessment please refer to the Privacy Notice - Shell Group Recruitment at https://www/

As well as this Privacy Notice, bespoke privacy notices and supplementary privacy statements may contain further information about how Shell collects, uses and diclosesyour personal information. In those instances, such privacy notices will be communicated to you separately. These privacy notices may vary among the countries in which we operate to reflect local practices and applicable law requirements.

This Privacy Notice explains what personal information is collected about you, why we are collecting your personal information and for which purposes, how long we hold your personal information for, how to access and update your personal information, as well as the options you have regarding your personal information and where to go for further information.

If personal information of children is gathered this requires consent of the parent or guardian.

Special Notice - if you are under 16 years old. Processing children’s personal information

Except in those cases where Shell organizes educational events specifically designed for children, we do not intentionally collect personal information of individuals under 16 years old. If you are under 16 please do not send us your personal information (for example, your name, address and email address). If you wish to contact Shell in a way which requires you to submit your personal information (such as for educational or innovation events) please get your parent or guardian to do so on your behalf.


The categories of personal information we collect about you.

What personal information do we collect about you? Collection of information

We collect personal information about individuals who are, or who work for or on behalf of, or who are shareholders in, our Business Customers, Suppliers, Business Partners in the following categories:


In order to comply with legal and regulatory obligations, to protect Shell’s assets and employees/contractors and specifically to ensure that Shell can comply with trade control, anti-money laundering and/or bribery and corruption laws and other regulatory requirements, we carry out screening (pre-contract and on a periodic basis post-contract) on owners, shareholders and directors of our Business Cutomers, Suppliers and Business Partners. This screening takes place against publicly available or government issued sanctions lists and media sources.

The screening does not involve profiling or automated decision making in relation to the counter-parties or potential counter-parties.

The purposes for which we use your personal information.

Who is responsible for any personal information collected?

Shell Canada Limited, whose registered office is at 400 – 4th Avenue SW, Calgary, Alberta, T2P 0J4, Canada, will be responsible for the collection, use, disclosure and safegaruding of your personal data, either solely or jointly with its affiliates within the Shell group of companies.

For what purposes do we use your personal information?

We use your personal information for the following purposes:

  • Business execution - including providing, researching, developing and improving products or services; concluding and executing agreements with Business Customers, Suppliers and Business Partners; recording and settling services, products and materials to and from a Shell company; managing relationships and marketing, account management, customer service, and development, execution and analysis of market surveys and marketing strategies;
  • Organisation and management of the business - including financial management, asset management, mergers, demergers, acquisitions and divestitures, implementation of controls, management reporting, analysis, internal audits and investigations;
  • Health, safety and security - including protection of an individual’s life or health, occupational health and safety, protection of Shell companies and staff, authentication of individual status and access rights; or
  • Legal and/or regulatory compliance - including compliance with legal or regulatory requirements.

We may also use your personal information for a secondary purpose where it is closely related, such as:

  • fraud prevention, audits, investigations, dispute resolution or insurance purposes, litigation and defence of claims; or
  • statistical, historical or scientific research.

Communication and marketing

You may receive offers on behalf of the existing Business Customer, Supplier or Business Partner, concerning the activities of your respective Business, Supplier or Business Partner. On all occasions you will be given the opportunity to use the unsubscribe functionality through the different digital channels we use to interact with you.

We will only use your personal information where we have a lawful basis to do so.

Why do we use your personal information?

The personal information covered by this Privacy Notice is only used:

  • with consent, where legally required;
  • without consent where permitted by law;
  • where it is necessary to comply with a legal or regulatory obligation to which the relevant Shell company/companies is subject to; or
  • where it is necessary for the legitimate business interests of the relevant Shell company/companies, except where such interests are overridden by the interests or fundamental rights and freedoms of the individual/s or otherwise prohibited by applicable law.

In those cases where collection is based on consent, and subject to applicable local law which provides otherwise, you have the right to withdraw your consent at any time. This will not affect the validity of the collection prior to the withdrawal of consent.

Shell is committed to safeguarding your personal information.

Security of your personal information

We have implemented technical, physical and administrative safeguards with the objective of protecting your personal inforatmion from unauthorised access and improper use. In particular, we may use encryption for some of our services, we apply authentication and verification process for access to Shell services and we regularly test, assess and evaluate the effectiveness of our security measures.

Who do we share your personal information with?

Who will we share your personal information with?

The personal information will only be shared on a strict need-to-know basis within Shell and will only be disclosed ot organization ourside of Shell as follows:

  • Other companies within the Shell group of companies;
  • Authorized third party agents, service providers, external auditors and/or subcontractors of Shell; or
  • A competent public authority, government, regulatory or fiscal agency where it is necessary to comply with a legal or regulatory obligation to which the relevant Shell company/companies is subject to or as permitted by applicable local law.

Interacting with Shell through social media

If you choose to interact with Shell through social media on a Shell administered social media page (‘Shell Social Media Page’) such as Facebook, Instagram, Twitter or LinkedIn, your personal information (such as your name, your profile picture and the fact that you are interested in Shell) will be visible to all visitors of your personal webpage depending on your privacy settings on the relevant social media platform, and will also be visible to Shell. You can delete any information that you share on these sites at any time through your relevant social media platform’s account. Shell does not track your activity across the different social media sites that you use. If you send a message to Shell via any messanger service on a social media platform, these messages are held for no longer than one month after receipt. Please contact Shell if you wish to make a request that you are unable to action yourself and which relates to a Shell Social Media Page - see the section below.

Additionally and to the extent Shell is jointly responsible with a social media platform of a Shell Social Media Page, Shell will have access through the social media platform to aggregated data providing statistics and insights that help to understand the types of actions you take on Shell Social Media Pages. For more information on how your personal information is processed on those social media platforms, including any targeted advertising that you may receive, please refer to your privacy settings accessible through your relevant social media platform’s account.

Your personal information may be transferred outside of Canada , subject to appropriate safeguards.

Transfers of your personal information to other countries

Where your personal information has been transferred to companies within the Shell group and/or to authorized third parties located outside of Canada, we take organizational, contractual and legal measures to ensure that it is only used for the purposes mentioned above and that adequate levels of protection have been implemented in order to safeguard your personal information. These measures include Binding Corporate Rules for transfers among the Shell group of companies, and contractual obligations imposed on third parties. You can find a copy of Shell Binding Corporate Rules at

Please contact the Shell Canada Privacy Officer at if you have questions about our use of service providers outside of Canada.

What are the consequences of not providing your personal information?

Personal information collected by Shell, either directly or indirectly, is required in order to:

  • Fulfil legal requirements;
  • Consider bids or tenders;
  • Enter into a contract with a counter-party and continuing to contract with that counter-party.

Failure to provide us with the information required will negatively affect our ability to communicate with you, or our ability to enter into a contract with a counter-party or continue to contract with a counter-party.

Shell will only hold your personal information for a defined period of time.

How long do we hold your personal information for?

With some exceptions, which are explained in supplementary privacy statements, any personal information that is required for the purposes of conclusion and execution of agreements with Business Customers, Suppliers and Business Partners or for considering bids or tenders, will be held during the duration of the contractual relationship and up to 15 years after. For agreements which have a term of more than five years and for the purposes set out above, these agreements will be held for 35 years with effect from the commencement of the agreement.

In all other cases for the purposes set out above, including personal information gathered as part of any unsuccessful bids to Shell or which relates to the screening against publicly available or government issued sanctions lists and media sources, such personal data are held for no longer than 15 years after it was first gathered. 

In all cases information may be held for (a) a longer period of time where there is a legal or regulatory reason to do so (in which case it will be deleted once no longer required for the legal or regulatory purpose) or (b) a shorter period where the individual objects to the processing of their personal data and there is no longer a legitimate business purpose to retain it.


Your rights and how to exercise them.

Your rights in relation to your personal information

We aim to keep our information as accurate as possible. You can request:

  • access to your personal information;
  • correction or deletion of your personal information (but only where they are no longer required for a legitimate business purpose);
  • that you no longer receive marketing communications on behalf of the relevant Business Customer, Supplier or Business Partner; and/or
  • that the collection, use or disclosure of your personal information is restricted (subject to applicable law).

To make any of these requests, please contact

Who can you contact if you have a query, concern or complaint about your personal information?

If you have any issues, queries or complaints regarding the collection, use, disclosure, or safeguarding of your personal information you can contact

You may also contact the Shell Group Chief Privacy Officer at Shell International B.V. The Hague, The Netherlands - Trade Register, No. 27155369 Correspondence: PO Box 162, 2501 AN, The Hague, or at

If you are unsatisfied with the handling of your personal information a by Shell, then you have the right to lodge a complaint to the Office of the Information and Privacy Commissioner of Alberta, or the Dutch Data Protection Authority whose address is Prins Clauslaan 60, 2595 AJ The Hague, The Netherlands. Please visit visit or for more information.


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This Privacy Notice is updated over time.

Changes to this Privacy Notice

This Privacy Notice may be changed over time. You are advised to regularly review this Privacy Notice for possible changes. This Privacy Notice was last updated in November 2021.