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Corporate Head Office Address

Shell Canada Limited

400 - 4th Avenue S.W.

Calgary, Alberta

T2P 0J4

Shell Canada Switchboard: (403) 691-3111

Shell Canada Switchboard Toll Free: 1-877-656-3111

Corporate Mailing Address

Shell Canada Limited

P.O. Box 100 Station M

Calgary, Alberta

T2P 2H5

Employment

Shell is looking for talented graduates and experienced professionals. To view our current listing of employment opportunities, visit the Jobs & Careers section on this website. Please note that we cannot accept resumes via fax or mail and applications should be done using our careers section.

Emergency

To report an emergency involving a Shell Canada facility, call 1-800-661-7378

Customer Service

Shell Canada is committed to providing its customers with superior customer service. Please contact our Shell Helps team in a manner that suits you best.


By phone: 1-800-661-1600
Monday to Friday 6:00am - 6:00pm MST
Please be advised that all calls with our Customer Service Centre may be monitored and recorded for quality assurance.

By e-mail: generalpublicenquiries-ca@shell.com

Consultation and Indigenous Relations

Phone: 1-800-250-4355

Media Inquiries

View our news releases.

For journalists and media inquiries only: Reporters and editors may contact Shell Media Relations, by e-mail to media-desk@shell.com, or by phone 1-877-850-5023. When leaving a message, please provide both your email address and phone number as some queries will only be answered via email.

Please note: non-media related inquiries will not be responded to or forwarded. Please direct general inquiries to generalpublicenquiries-ca@shell.com

Aviation

Questions, comments or suggestions? Please contact the AeroShell Managers within Shell Aviation

Commercial Fleet Cards

If you are an existing Shell TRITON or Fleet Navigator card customer and have questions regarding your account, please contact Customer Service at 1-800-661-2278.

If you would like to sign-up or are interested in learning more about Shell Fleet Cards, please call 1-888-212-8916 or visit our Commercial Fleet pages

Commercial Fuels

You can find more information about Commercial Fuels on our Commercial Fuels pages

Comments or questions?

Email: fuelsenquiries-ca@shell.com

Phone: 1-877-663 -7358

Funding Requests

Visit our Benefit Communities section for details about our community investment program and to access our eligibility guidelines and online application form.

Investor Relations

Visit our Investor Centre.

Lubricants

Visit our Lubricants section

For more technical inquiries, please call 1-800-661-1771 to get information on:

  • Product Cross References
  • Recommendations
  • Product Specifications
  • Technical Literature
  • Referrals to Technical Specialists

LPG/NGL (Business Support)

For all LPG/NGL general enquiries or enquiries regarding the NGL Online System, please contact our LPG/NGL Business Support desk at:

SCAN-eLPG-Support@shell.com
Toll free: 1-866-661-6457

Material Safety Data Sheets (MSDS) and Technical Data Sheets (TDS)

Search for products by brand name or application and download Material Safety Data Sheets (MSDS) and Technical Data Sheets (TDS): EPC website

E-mail Shell Customer Service Centre at generalpublicenquiries-ca@shell.com  
Phone: 1-800-661-1600
Please be advised that all calls with our Customer Service Centre may be monitored and recorded for quality assurance.

Fax: 1-403-691-3997

Privacy

Visit our Privacy Section.

Retail Business Opportunities

For information on Shell Dealer or Shell Branded locations opportunities, please contact: IndependentRetailer@shell.com

For information on Shell Franchise opportunities, please complete our information request form at Retail Business Opportunities pages or contact our franchise consultant at 1-866-318-2445.

Shell FuellingChange

Shell FuellingChangeTM (formerly Shell Environmental Fund)

Visit our FuellingChange section

General or Technical Inquiries:

Email: generalpublicenquiries-ca@shell.com

Phone: 1-800-661-1600

Supplier & Contractor Inquiry

Website

Suggestions for improving our site? E-mail us at generalpublicenquiries-ca@shell.com