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Shell Canada contacts.
Corporate Head Office Address
Shell Canada Limited
400 - 4th Avenue S.W.
Shell Canada Switchboard: (403) 691-3111
Shell Canada Switchboard Toll Free: 1-877-656-3111
Corporate Mailing Address
Shell Canada Limited
P.O. Box 100 Station M
Shell is looking for talented graduates and experienced professionals. To view our current listing of employment opportunities, visit the Jobs & Careers section on this website. Please note that we cannot accept resumes via fax or mail and applications should be done using our careers section.
To report an emergency involving a Shell Canada facility, call 1-800-661-7378
Customer Service for Shell Retail Stations and Programs:
Shell Canada is committed to providing its customers with superior customer service. We welcome your feedback and inquiries about our Retail stations.
You can contact us by phone at 1-800-661-1600 (open Monday to Friday 6:00am - 6:00pm MST)
Please be advised that all calls with our Customer Service Centre may be monitored and recorded for quality assurance.
Or contact us by e-mail: firstname.lastname@example.org
Please include contact information (e.g. name, address, phone) along with any information (e.g. Air Miles account number) that would be relevant to your feedback/inquiry.
Consultation and Indigenous Relations
View our news releases.
For journalists and media inquiries only: Reporters and editors may contact Shell Media Relations, by e-mail to email@example.com, or by phone 1-877-850-5023. When leaving a message, please provide both your email address and phone number as some queries will only be answered via email.
Please note: non-media related inquiries will not be responded to or forwarded. Please direct general inquiries to firstname.lastname@example.org
Commercial Fleet Cards
If you are an existing Shell Fleet Card™ or Fleet Navigator card customer and have questions regarding your account, please contact Customer Service at 1-800-661-2278.
If you would like to sign-up or are interested in learning more about Shell Fleet Cards, please call 1-888-212-8916 or visit our Commercial Fleet pages
Visit our Benefit Communities section for details about our community investment program and to access our eligibility guidelines and online application form.
Visit our Lubricants section.
For more technical inquiries, please call 1-800-661-1771 to get information on:
- Product Cross References
- Product Specifications
- Technical Literature
- Referrals to Technical Specialists
LPG/NGL (Business Support)
For all LPG/NGL general enquiries or enquiries regarding the NGL Online System, please contact our LPG/NGL Business Support desk at:
Toll free: 1-866-661-6457
Material Safety Data Sheets (MSDS) and Technical Data Sheets (TDS)
Search for products by brand name or application and download Material Safety Data Sheets (MSDS) and Technical Data Sheets (TDS): EPC website
Retail Business Opportunities
For information on Shell Dealer or Shell Branded locations opportunities, please contact: IndependentRetailer@shell.com
For information on Shell Franchise opportunities, please complete our information request form at Retail Business Opportunities pages or contact our franchise consultant at 1-866-318-2445.