Frequently Asked Questions
How do I know if Shell would be interested in a location?
How do I know if Shell would be interested in a location?
If you can provide the site address and necessary backup documents, a representative of the business development team in Shell will be able to advise on the suitability of a location as a Shell gas station.
Does Shell offer any support in developing or converting a site to the brand?
Does Shell offer any support in developing or converting a site to the brand?
Yes, Shell offers varied support ranging from grants, consultancy, and branding of the site as per shell standards.
How does my site get priced for fuel?
How does my site get priced for fuel?
Shell offers various pricing models for independently owned and operated dealer sites based on different inputs including the local market competitiveness, dealer preferences etc. The business development team will help you determine the best model for the site
Does Shell have any convenience retail offerings?
Does Shell have any convenience retail offerings?
Yes. Shell offers the Shell Shop convenience retail program designed to save you time with back-office POS technology automation, access to Shell's proprietary products, services, and formats and merchandising support to ensure you maximize the potential of your site
How do I apply for loyalty customers and partnerships to get offers from my site?
How do I apply for loyalty customers and partnerships to get offers from my site?
As a Shell branded site, customers will be able to leverage discounts and superior customer experience through our proprietary loyalty programs which is the Shell GO+ app (#1 rated mobile app in Canada) or loyalty propositions offered through our strategic partners.
Where can I access training to support me in operating a Shell gas station?
Where can I access training to support me in operating a Shell gas station?
Shell offers a mandatory training program for dealers new to the network as well as on-demand training via our WorkJam app which helps dealers and site staff to stay informed about best practices.
How to get access to fuel invoices and communications from Shell?
How to get access to fuel invoices and communications from Shell?
Shell grants dealers access to MarketHub, a customer accessible database that provides ease of access for invoices, memos, etc.
Who is my contact for Shell as a site dealer or operator?
Who is my contact for Shell as a site dealer or operator?
Shell has a team of territory managers spread across the geography, apart from the business development team led by the district manager. When the new dealer starts their journey with Shell, the business development team would be the main point of contact, which later transitions to the territory manager once the site is opened to the customer.
How do I go about addressing IT problems?
How do I go about addressing IT problems?
Shell provides 24/7 IT support via a vendor partner to ensure downtime is kept at minimum.
How do I get in touch with Shell?
How do I get in touch with Shell?
Send an email to IndependentRetailer@shell.com, a local representative will reach out to you on next steps.