Welcome to Shell Canada Customer Service
Loyalty Reward Program
When do the new partner offers start?
When do the new partner offers start?
The program rolls out on March 3, 2026, in Alberta and expands across Canada on May 26, 2026. Until those dates, you can continue to earn and redeem as you do today with our current loyalty program.
Who are Shell's new partners?
Who are Shell's new partners?
Shell is teaming up with Scene+, Scotiabank and Tangerine to create a loyalty experience that gives you more value on everyday visits. Starting March 3, 2026, in Alberta and May 26, 2026, across Canada, you can earn and redeem Scene+ points at participating Shell stations on fuel, car wash and eligible convenience purchases. Plus, when you link and pay with your eligible Scotiabank or Tangerine payment card, you unlock instant savings at the pump.
How do I receive more information on Air Miles programs?
How do I receive more information on Air Miles programs?
For information on the Air Miles program, please contact 1-888-247-6453 or log in to your account at www.airmiles.ca.
Other Loyalty Reward Program sections
Contact support
Service Stations, Shell App & Loyalty
Service Stations, Shell App & Loyalty
Chat with us anytime! Our Shell Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right hand corner of the page to start a conversation.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 6:00 AM – 6:00 PM excluding public holidays.
Webform: Shell Service Station Enquiries
Shell Canada Lubes Team
Shell Canada Lubes Team
Business to Business Lubes Team: Phone: 1-888-661-1771
Our lines are open from Monday to Friday, 6:00 AM - 6:00 PM excluding public holidays.
Email: ssscmla-b2clubescustomersca@shell.com
Business to Customer Lubes Team: Phone: 1-514-390-5135
Our lines are open from Monday to Friday, 6:00 AM - 6:00 PM excluding public holidays.
Shell Canada Rebates Team
Shell Canada Rebates Team
Business to Customer Lubes Team: Phone: 1-866-707-6737
Our lines are open from Monday to Friday, 6:00 AM - 6:00 PM excluding public holidays.
Voice Of The Customer
We want to make your experience at Shell a great one. To help us, we're keen to hear from you. We want to understand how we're doing and how we can improve our service to you.