Welcome to Shell Canada Customer Service
Scene+ FAQs
Who are Shell's new partners?
Who are Shell's new partners?
Shell is teaming up with Scene+, Scotiabank and Tangerine to create a loyalty experience that gives you more value on everyday visits. Starting March 3, 2026, in Alberta and May 26, 2026, across Canada, you can earn and redeem Scene+ points at participating Shell stations on fuel, car wash and eligible convenience purchases. Plus, when you link and pay with your eligible Scotiabank or Tangerine payment card, you unlock instant savings at the pump.
Where else can I get Scene+ points?
Where else can I get Scene+ points?
In addition to getting Scene+ points on qualifying purchases at participating Shell locations, members can get points by presenting their Scene+ card or providing their Scene+ account every time they make qualifying purchases at Participating Partners. For the full Partner listing, visit the Scene+ Partners page.
Can I combine Scene+ with Shell Go+?
Can I combine Scene+ with Shell Go+?
Yes. When you link your Scene+ account to Shell Go+, you earn 10% more in Scene+ bonus points on fuel, car wash and eligible convenience purchases. Plus, earn 2x more in bonus points when you purchase Shell V-Power® NiTRO+ Premium Gasoline. For full program details, read more.
Can I combine Scene+ with Shell Go+?
Can I combine Scene+ with Shell Go+?
Yes. When you link your Scene+ account to Shell Go+, you earn 10% more in Scene+ bonus points on fuel, car wash and eligible convenience purchases. Plus, earn 2x more in bonus points when you purchase Shell V-Power® NiTRO+ Premium Gasoline. For full program details, read more.
Do I need a Scene+ card to participate?
Do I need a Scene+ card to participate?
Yes. You can register in any of the following ways:
- Sign up for a new account at sceneplus.ca or through the Scene+ app.
- Scan the QR code displayed on the Shell pump or in-store signage and follow the emailed instructions.
- Pick up a physical Scene+ card in-store and follow the steps to register it online.
- If you picked up a physical Scene+ card but haven’t registered yet, you can still earn Scene+ points on eligible purchases. You won’t be able to redeem points or access offers until your account is fully registered.
How do I redeem Scene+ points at Shell?
How do I redeem Scene+ points at Shell?
If you’re an eligible Scene+ member, you can redeem points in increments of 1,000 for $10 off your purchase of fuel, car wash, or eligible convenience items at participating Shell locations. You choose how many points to use (at least 1,000 per transaction and in increments of 1,000 points unless otherwise permitted) and pay the remaining balance with cash, debit or credit. You will continue to earn points on the full value of your eligible purchase. For full program details, read more.
How do I earn Scene+ points at Shell?
How do I earn Scene+ points at Shell?
If you’re a Scene+ member, you can earn Scene+ points at Shell by swiping your Scene+ card at the pump or in store, by paying with the Shell App after linking your Scene+ membership, or by paying with an eligible Scotiabank card that is linked to your Scene+ account. You earn points on fuel, car wash and eligible convenience purchases at participating Shell locations.
What are Shell’s Scene+ offers?
What are Shell’s Scene+ offers?
- Earn 1 Scene+ point per litre of all grades of fuel and on every $1 spent on car wash and eligible convenience purchases at participating Shell locations.
- Points can be redeemed in increments of 1,000 for $10 off your purchase of fuel, car wash, or eligible convenience purchases at participating Shell locations. Subject to a maximum of 1,000 Scene+ points from all Base Offers in a 24-hour period.
- When you link your Scene+ account to Shell Go+, earn 10% more in Scene+ bonus points on fuel, car wash and eligible convenience purchases. Plus, earn 2x more in bonus points when you purchase Shell V-Power® NiTRO+ Premium Gasoline.
For full program details, please see the program Terms & Conditions.
How do I become a Scene+ member?
How do I become a Scene+ member?
You can join Scene+ by signing up online at sceneplus.ca or through the Scene+ app. You can also pick up a physical Scene+ card at participating Shell stations or scan the QR codes found at Shell sites to become a Scene+ member. Physical cards need to be registered online to redeem points. Linking your Scene+ account to Shell Go+ in the Shell App makes earning and redeeming simple and automatic.
Other Loyalty Reward Program sections
Contact support
Service Stations, Shell App & Loyalty
Service Stations, Shell App & Loyalty
Chat with us anytime! Our Shell Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right hand corner of the page to start a conversation.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 6:00 AM – 6:00 PM excluding public holidays.
Webform: Shell Service Station Enquiries
Shell Canada Lubes Team
Shell Canada Lubes Team
Business to Business Lubes Team: Phone: 1-888-661-1771
Our lines are open from Monday to Friday, 6:00 AM - 6:00 PM excluding public holidays.
Email: ssscmla-b2clubescustomersca@shell.com
Business to Customer Lubes Team: Phone: 1-514-390-5135
Our lines are open from Monday to Friday, 6:00 AM - 6:00 PM excluding public holidays.
Shell Canada Rebates Team
Shell Canada Rebates Team
Business to Customer Lubes Team: Phone: 1-866-707-6737
Our lines are open from Monday to Friday, 6:00 AM - 6:00 PM excluding public holidays.
Voice Of The Customer
We want to make your experience at Shell a great one. To help us, we're keen to hear from you. We want to understand how we're doing and how we can improve our service to you.