Welcome to Shell Canada Customer Service
Scotia Bank FAQs
Can I stack other benefits when I pay with my Scotiabank card?
Can I stack other benefits when I pay with my Scotiabank card?
Yes. You can combine Scene+ points, Shell Go+ bonuses, CAA savings and Scotiabank instant savings in a single transaction when eligible. Linking your accounts to Shell Go+ is the easiest way to unlock the maximum value.
Can I earn and redeem Scene+ points with my linked Scotiabank card?
Can I earn and redeem Scene+ points with my linked Scotiabank card?
Yes. If your Scene+ membership account is also linked to your Shell Go+ account, you can earn and redeem Scene+ points simply by paying with your linked Scotiabank physical card, or through your preferred digital wallet such as Apple Pay or Google Pay.
How do I link my Scotiabank card?
How do I link my Scotiabank card?
You can link your Scotiabank credit or debit card through the Scotiabank mobile banking app, Scotiabank online banking or in the Shell App.
What benefits do I get with an eligible Scotiabank card at Shell?
What benefits do I get with an eligible Scotiabank card at Shell?
Eligible Scotiabank credit and debit cards that are linked to your Shell Go+ account unlock instant fuel savings and, if your Scene+ account is linked to your Shell Go+ account, earn and redeem Scene+ points automatically at the pump. Scotiabank credit cards that earn Scene+ points can receive additional savings on Shell V-Power® fuel for a limited time.
Other Loyalty Reward Program sections
Contact support
Service Stations, Shell App & Loyalty
Service Stations, Shell App & Loyalty
Chat with us anytime! Our Shell Virtual Assistant is available 24/7 to assist you. Simply click on the chat button at the lower right hand corner of the page to start a conversation.
If needed, our Shell Virtual Assistant can connect you to a live agent during business hours, Monday to Friday: 6:00 AM – 6:00 PM excluding public holidays.
Webform: Shell Service Station Enquiries
Shell Canada Lubes Team
Shell Canada Lubes Team
Business to Business Lubes Team: Phone: 1-888-661-1771
Our lines are open from Monday to Friday, 6:00 AM - 6:00 PM excluding public holidays.
Email: ssscmla-b2clubescustomersca@shell.com
Business to Customer Lubes Team: Phone: 1-514-390-5135
Our lines are open from Monday to Friday, 6:00 AM - 6:00 PM excluding public holidays.
Shell Canada Rebates Team
Shell Canada Rebates Team
Business to Customer Lubes Team: Phone: 1-866-707-6737
Our lines are open from Monday to Friday, 6:00 AM - 6:00 PM excluding public holidays.
Voice Of The Customer
We want to make your experience at Shell a great one. To help us, we're keen to hear from you. We want to understand how we're doing and how we can improve our service to you.